CrunchyRoll Customer Support (Remote Jobs – Part Time)
Job Responsibilities: Senior Product Manager, Customer Experience Technology
Hiring Organization: CrunchyRoll Remote Jobs.Inc (Customer Care)
Educational Requirements: Bachelor Degree
Industry: Private
Salary: $35-40$/Year
Location: USA
Full Job Descriptions:-
About Crunchyroll
WE Assist Everybody With having a place. IT’S OUR Motivation.
Established by fans, Crunchyroll conveys the workmanship and culture of anime to an energetic local area. We super-serve north of 100 million anime and manga fans across 200+ nations and domains, and assist them with interfacing with the accounts and characters they pine for. Whether that experience is on the web or face to face, real time video, dramatic, games, product, occasions and that’s just the beginning, it’s controlled by the anime content we as a whole love.
Join our group, and assist us with forming the eventual fate of anime!
About the job
As a Senior Item Supervisor, Client Experience Innovation, you will lead the technique to supplant and further develop our client support CRM and helpdesk instruments. You’ll lead the determination and execution of new arrangements, deal with the solicitation for proposition (RFP) cycle, and improve both client experience specialist experience and consumer loyalty (CSAT). You’ll work together with groups to distinguish issues and foster item sagas, highlights, and client stories. You will work with meetings to generate new ideas, compose point by point item briefs, and convey exact necessities for Client care, Designing, Program The executives, Acquisitions, Legitimate, Money, and Examination.
Key Liabilities:
Think up methodologies for client care CRM and helpdesk instrument supplanting and enhancement by working together with the Client Experience group and clients to illuminate include advancement and prioritization.
Lead the determination and execution process for new helpdesk instruments, including market audit and RFP.
Create and execute methodologies to upgrade consumer loyalty (CSAT) through better helpdesk and administrator apparatuses.
Work together with groups to recognize business issues and foster significant level item legends, elements, and client stories.
Lead ordinary conceptualizing and determination meetings to guarantee understanding across divisions and accomplice associations.
Creator point by point item briefs making sense of the reasoning and objectives for new undertakings.
Convey smoothed out item prerequisites that are effectively figured out by specialized and non-specialized crowds.
Be the essential contact for item related questions, issues, and input.
Deal with the item excess, tending to conveyance hindrances or quality issues.
Team up with item administrators, program supervisors, architects, originators, and different accomplices all through the item improvement process.
In the job of a Senior Item Chief, Client Experience Innovation, you will answer to the Ranking executive, Item.
We are thinking about candidates for the area of Culver City, San Francisco, or Dallas.
About You
We become amped up for applicants, similar to you, on the grounds that…
5+ long periods of involvement delivering items and elements for a shopper innovation organization.
Explicit involvement in Client Experience (CX) apparatuses and helpdesk combinations.
History in exchange streams, online business, and checkout frameworks.
Aptitude in driving vital development for membership and real time feature items.
Experience working with Client care groups.
Experience with client experience measurements, including consumer loyalty and specialist efficiency measurements.
Experience utilizing innovation to upgrade functional effectiveness, further develop consumer loyalty, and surpass efficiency objectives.
Incredible item judgment: You make good decisions in view of tradeoffs between various arrangements, complex issues, numerous accomplices, and numerous requirements. You have an inside and out comprehension of what compels a client experience fortunate or unfortunate and convey what the client needs to do.
Experience composing nitty gritty item specs and documentation: You effectively perceive tasteful and utilitarian subtleties and arrive at conclusions about what subtleties are significant.
Experience dealing with various synchronous ventures
Experience conveying complex specialized ideas to different crowds with the capacity to draw in accomplices and associates to direct coordinated effort and understanding
About the Group
Join Crunchyroll’s Item Group and be important for the biggest anime streaming supplier as we extend our worldwide reach! Our Item Group is pivotal to making the application experience delighted in by millions day to day. Our main goal is to convey an inventive anime streaming experience by understanding and expecting our clients’ requirements.
Why you will cherish working at Crunchyroll
As well as getting to work with fun, energetic and motivated partners, you will likewise partake in the accompanying advantages and advantages:
Get an extraordinary remuneration bundle including compensation in addition to execution reward procuring potential, paid every year.
Adaptable time off strategies permitting you to take the time you should be your entire self.
Liberal clinical, dental, vision, sexually transmitted disease, LTD, and disaster protection
Wellbeing Saving Record HSA program
Medical services and ward care FSA
401(k) plan, with business match
Boss paid worker benefit
Support program for unseasoned parents
Pet protection and a portion of our workplaces are pet cordial!
About our Qualities
We need to be everything for somebody as opposed to something for everybody and we do this by living and demonstrating our qualities in all that we do. We esteem
Boldness. We accept that when we conquer dread, we empower the best version of ourselves.
Interest. We are interested, which is the doorway to sympathy, consideration, and understanding.
Administration. We serve our local area with modesty, empowering euphoria and having a place for other people.
Kaizen. We have a development mentality focused on steady positive momentum.
Our obligation to variety and incorporation
Our central goal of assisting individuals with having a place mirrors our obligation to variety and incorporation. It’s simply the manner in which we carry on with work.
We are an equivalent open door boss and worth variety at Crunchyroll. Compliant with relevant regulation, we don’t segregate based on race, religion, variety, public beginning, orientation, sexual direction, age, conjugal status, veteran status, or incapacity status.
Crunchyroll, LLC is a freely worked joint endeavor between US-based Sony Pictures Diversion, and Japan’s Aniplex, an auxiliary of Sony Music Amusement (Japan) Inc., the two auxiliaries of Tokyo-based Sony Gathering Organization.