Remote Part-Time Customer Experience Representative – American Express

American Express is seeking a dedicated Remote Part-Time Customer Experience Representative to join our team. As a Customer Experience Representative, you will provide outstanding support to our valued customers, ensuring their needs are met with professionalism and efficiency.

Key Responsibilities:

• Assist customers with inquiries, issues, and service requests via phone, email, and chat.
• Provide accurate information about products, services, and account details.
• Resolve customer concerns promptly and effectively, aiming for first-call resolution.
• Maintain a positive attitude and build rapport with customers.
• Document interactions and maintain accurate records of customer communications.

Qualifications:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently in a remote environment.
• Previous customer service experience is preferred but not required.
• Reliable internet connection and a quiet, dedicated workspace.

Benefits:

• Flexible part-time hours to fit your schedule.
• Comprehensive training and ongoing support.
• Opportunity to grow within a leading global company.
• Competitive hourly rate and performance incentives.

How to Apply: Interested candidates should submit their resume and a brief cover letter outlining their interest in the role and relevant experience.

Join American Express and help us create exceptional customer experiences every day. Apply today!