(USA) Senior Manager, Advanced Analytics – Identity Experimentation

Position Summary…

 

 

What you’ll do…

About Walmart Customer Data & Identity (CDI):

The Customer Data & Identity organization is enabling Walmart to better understand who the Walmart customer is. At the same time, we are ensuring streamlined processes, security, scalability, regulatory compliance and best in class customer experience.  The customer is at the heart of all we do at Walmart. The Customer Digital Identity team will amplify customer centricity by deepening the company’s understanding of customers and their preferences. When we do that, we can serve them when and how they need.

The team collaborates with product, engineering, and business teams, such as eCommerce, Marketing, and multiple teams in Walmart’s revenue organization such as Walmart +, Data Ventures, and Walmart Connect, to create a holistic and consistent digital view of customers’ relationship with Walmart. The team is also responsible for driving the enterprise strategy around customer data and identity capture and developing a unified strategy around customer identity.

 

Team is looking for a Senior Manager, Advanced Analytics who can use complex data to help our leaders and cross-functional teams make informed decisions, measure success, and drive the business. You will be responsible for building out a holistic view of performance as well as a detailed analytics roadmap by leveraging best in class analytics tools. This is a highly visible role as you will be partnering with senior leaders on business and product teams to define and measure the success of CDI identity capture initiatives.

 

Key Focus Areas:

• Identity Capture & Verification: Establishing an experimentation capability that helps optimize the Omni identity experiences being built by the front-end team, aimed at collecting customer’s identity and increase GMV traceability.
• Developing analytical framework to assess the identity experiences being launched which will inform strategic insights and guide future experimental design. Proposing and defining KPIs to measure the impact of product features/experiences being launched across stores.
• Business Partnerships: Consulting with product/tech/data science teams to help build an effective customer data platform aimed at data value creation.
• Partnering closely with tech teams to enable effective instrumentation of new data attributes required for tracking and measuring experiments. Identify data collection opportunities to better understand the customer/associate experience.

 

You’ll make an impact by…

• Analytics and Reporting: Leading efforts to evaluate and optimize experiments and strategies across stores, by creating visual reports, KPI scorecards, and dashboards.
• ·Consulting and Strategic Alignment: Collaborating with senior leadership and business partners to understand goals, decipher challenges, and develop success criteria.
• Digital Identity Initiatives: Driving adoption of Digital Identity initiatives in store environments, focusing on improving customer experiences and monetization.
• Project Management and Culture: Fostering a high-performance culture, managing multiple projects in a fast-paced environment.
• ·Data-Driven Insights: Drive, build, and develop advanced analytics capabilities by integrating disparate data sources and leveraging analytics best practices, that will unearth insights and enable users to make better business decisions influencing business and product strategy.
• Communication and Visualization: Sharing actionable insights through clear data visualization and compelling narratives to various stakeholders.
• Impact Focus: Prioritizing efforts on high-impact items that drive business outcomes.
• Interpersonal Skills: Demonstrating strong interpersonal and communication skills across diverse stakeholders, with the ability to negotiate and influence others effectively.

 

You’ll sweep us off our feet if…

• If you’re familiar with experimental design & A/B testing and have designed and ran experiments & analyzed their results to come up with insights.
• You are comfortable working in unstructured environments and can thrive in ambiguity.
• You have a solid track record in delivering large-scale customer identity solutions, deep understanding of high-volume data flows, and a customer-centric approach that’s guided by data-driven decision-making.
• You have proven capability to influence and achieve consensus through effective stakeholder management, along with a commitment to a test-and-learn approach and understanding of omni-channel complexities.
• You have experience working in Python/R for data analysis and statistical modeling.
• You’ve extensively used advanced data extraction and mining tools i.e. Google Cloud Platform and Big Query.
• You have driven understanding of customers and their interaction with products, through in-depth analyses of user behavior and engagement.

 

 

Minimum Qualifications:

• Advanced understanding of SQL and working with large datasets.
• Experience with one or more data visualization tools such as Tableau, Looker, Power BI, etc.
• High proficiency with Excel, Power Point, etc.
• Deep analytical abilities, both quantitative and qualitative, and a track record of applying these to inform effective and successful business decisions

 

Preferred Qualifications:

• MBA or master’s degree in business, statistics, analytics or a related technical field
• Background in Retail, Product and Digital Analytics
• Retail and/or eCommerce industry experience
• People and team management experience

 

 

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $117,000.00-$234,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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– Stock

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Minimum Qualifications…

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

 

Bachelor’s degree in Business, Finance, Accounting, Statistics, or related field and 4 years’ experience in data analytics or related field OR 6 years’
experience in data analytics or related field.

 

 

 

 

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

 

Certificate in business analytics, data mining, or statistical analysis, Statistical programming languages (for example, SAS, R)

 

 

Masters: Business Administration, Masters: Information Systems, Masters: Statistics

 

 

 

 

Primary Location…

 

640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America

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