Yelp Customer Care (Remote Job Work From Home)

Yelp is a remote workplace where your work makes a difference, where you are valued as a whole person, and where you will grow with our support and guidance. If you’re looking for a career (not just a job) with a company that invests in your overall well-being, from personal growth and compensation to training and more, we know just the place.

What You’ll Do:

• Provide hands-on coaching and feedback to a team of Account Executives.
• Coach, develop, and inspire your team of reps to become top achievers and future leaders.
• Hold your team accountable to ensuring that our products, policies, and pricing are conveyed clearly and accurately to prospects.
• Execute effective team meetings, one-on-ones, and group training sessions.
• Exceed monthly outreach team quotas.
• Implement strategic sales training, planning, and forecasting.

What It Takes to Succeed:

• Have 1+ years of experience successfully developing and managing inside outreach teams in a high-volume, outbound sales environment.
• Are well-versed in selling digital products to SMBs and utilizing Salesforce CRM.
• Have a proven track record of success in motivating a team to exceed revenue goals.
• Embody all Yelp values and work with high integrity, professionalism, and personal accountability.
• Have excellent interpersonal skills and high emotional intelligence.
• Empathize with, inspire, and engage a diverse workforce and a diverse customer base.
• Have experience developing sales plans and analyzing metrics.
• Have earned a Bachelor’s degree OR have 3+ years of client-facing experience and hold a high school diploma or GED.

What You’ll Get:

• Effective your first day: Full medical, vision, and dental coverage.
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday.
• Up to 14 weeks of parental leave.
• Monthly wellness subsidy.
• Work-from-home reimbursement.
• Flexible spending account.
• 401(k) retirement savings plan.
• Employee stock purchase plan.
• Compensation range for this position is annual plus performance-based incentives.

Closing:

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education—just to name a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts is closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.

Real compensation offered may vary based on various factors, including but not limited to, an individual’s location and experience.

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