Amazon is one of the leading e-commerce companies in the world. It has over 175 fulfillment centers across the globe, and it provides its customers with a range of products and services. Amazon offers its customers an online platform where they can buy, sell, and participate in other activities.
About the Job
Amazon is currently seeking individuals to work from home in the USA. The company is looking for individuals who are computer literate, dependable, and have an interest in working from home. The job involves providing assistance to the company’s customers via the phone or chat platform.
Responsibilities
The job responsibilities include but are not limited to:
- Interacting with customers through the phone or chat platform
- Providing customers with product information and resolving their queries
- Providing technical support to customers
- Troubleshooting and providing solutions to customers’ problems
- Maintaining customer records and ensuring that they are up to date
Requirements
The ideal candidate should have:
- A stable internet connection
- A quiet workplace free from distractions
- A computer with a webcam, headset and microphone
- A typing speed of 40 WPM or higher
- Good communication and listening skills
Training and Development
Candidates who are selected for the job will receive training on Amazon’s products, services, and software. They will also receive guidance on how to provide excellent customer service. Amazon provides various levels of support to their agents to assist them in their role.
