Aetna Health as a Customer Support Representative! Work remotely and play a crucial role in delivering exceptional service to our customers. Utilize your communication skills to assist with inquiries, resolve issues, and ensure customer satisfaction. Collaborate with a supportive team while enjoying the flexibility of remote work. Take the opportunity to make a difference in people’s lives while advancing your career with a reputable company like Aetna Health. Apply now and embark on a rewarding remote career journey.
Job Responsibilities:
- Provide courteous and professional assistance to customers via phone, email, and chat channels.
- Address customer inquiries regarding prescriptions, insurance coverage, product information, and general healthcare-related questions.
- Process orders, refill requests, and medication transfers accurately and efficiently.
- Collaborate with pharmacy teams and other departments to resolve customer issues and ensure timely resolution.
- Educate customers on available services, programs, and resources to meet their healthcare needs.
- Adhere to company policies and procedures while maintaining confidentiality and privacy standards.
- Utilize customer relationship management (CRM) software to document interactions and track customer feedback.
- Meet or exceed performance metrics, including call quality, customer satisfaction, and productivity targets.
Requirements:
- High school diploma or equivalent; college degree preferred.
- Previous customer service experience in a call center or healthcare setting preferred.
- Strong communication skills, both verbal and written, with the ability to actively listen and empathize with customers.
- Proficiency in navigating computer systems and utilizing software applications.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
- Commitment to providing exceptional customer service and resolving customer issues with professionalism and efficiency.
- Familiarity with pharmacy terminology, prescription medications, and insurance coverage is a plus.
Benefits:
- Competitive compensation package with opportunities for advancement.
- Comprehensive benefits package, including health, dental, and vision insurance, retirement savings plans, and employee discounts.
- Remote work arrangement with the flexibility to create a comfortable work-life balance.
- Ongoing training and professional development opportunities to enhance your skills and career growth.
- Join a supportive and collaborative team dedicated to making a positive impact on healthcare delivery and customer satisfaction.
How to Apply: If you’re passionate about helping others and want to join a dynamic team dedicated to making a difference in healthcare, we want to hear from you! Visit our careers page at [Aetna Health remote jobs] to view available positions and submit your application online. Join us in our mission to improve health outcomes and enhance the customer experience at Aetna Health.
