UPS as a Remote Customer Support Assistant! Work from the comfort of your home while assisting customers with their inquiries and providing top-notch service. Enjoy the flexibility and convenience of remote work with a globally recognized company. Earn competitive compensation while honing your skills in a dynamic virtual environment. Don’t miss out on this chance to be part of a supportive team and make a difference from wherever you are. Apply now and embark on a rewarding remote career journey with UPS.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, or chat, providing accurate and helpful information.
- Assist customers with tracking shipments, processing orders, and resolving delivery issues.
- Troubleshoot problems and escalate complex issues to the appropriate department for resolution.
- Maintain detailed records of customer interactions and transactions.
- Identify opportunities to improve customer service processes and procedures.
- Collaborate with other team members to ensure seamless service delivery and customer satisfaction.
Requirements:
- Previous experience in customer service or a related field is preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a proactive approach to addressing customer needs.
- Familiarity with UPS services and shipping processes is a plus.
- Ability to work independently and efficiently in a remote environment.
- Proficiency in computer applications and software, including MS Office and CRM systems.
- Availability to work flexible hours, including evenings and weekends as needed.
Benefits:
- Remote work opportunity with flexible hours.
- Competitive compensation package.
- Opportunities for career advancement and professional development.
- Access to comprehensive training and support resources.
- Join a dynamic and diverse team committed to excellence in customer service.
How to Apply:
If you are passionate about delivering outstanding customer service and thrive in a remote work environment, we want to hear from you! Please submit your resume and cover letter outlining your relevant experience and why you are a great fit for this role.
