Aetna Health is a leading healthcare company dedicated to helping people on their path to better health. With a strong presence in the healthcare industry, Aetna Health is committed to improving the well-being of individuals and communities. Our organization encompasses a variety of divisions, from retail pharmacies to innovative healthcare solutions, all united by a common goal of making quality healthcare more accessible and affordable.
Aetna Health is looking for a Remote Customer Handling Assistant to join our dynamic team. As a Remote Customer Handling Assistant, you will play a vital role in ensuring that our customers receive exceptional service and support, even from the comfort of your own home. If you have a passion for customer service, excellent communication skills, and the ability to work independently, we want to hear from you.
Key Responsibilities
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Customer Support: Provide world-class customer service to Aetna Health customers through various communication channels, including phone, email, and chat. Address inquiries, resolve issues, and provide information with professionalism and courtesy.
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Problem Solving: Identify customer needs and proactively find solutions to their queries or concerns. You will be the first point of contact to help our customers navigate their healthcare journey.
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Record Keeping: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our database. Ensure all information is up-to-date and easily accessible.
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Team Collaboration: Collaborate with colleagues and supervisors to share best practices, updates, and challenges. Be an active member of our remote team, contributing to a positive and supportive work environment.
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Compliance and Quality Assurance: Adhere to Aetna Health quality assurance standards, policies, and procedures. Ensure that all customer interactions align with company guidelines and regulations.
• Required Skills and Qualifications
To excel in this role, you should possess the following qualifications:
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Excellent Communication: Strong verbal and written communication skills are essential. You should be able to convey complex information clearly and professionally.
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Customer-Centric: A passion for helping people and a dedication to delivering an exceptional customer experience.
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Problem-Solving Skills: The ability to analyze issues, identify solutions, and proactively address customer needs.
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Computer Proficiency: Comfort with using computer applications and software for communication and record-keeping.
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Self-Motivated: The ability to work independently and manage your time effectively, while maintaining a strong sense of accountability.
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Adaptability: Flexibility to adjust to changing circumstances and business needs in a remote work environment.
• If you are a dedicated individual with a commitment to delivering outstanding customer service and have the required skills, we encourage you to apply for the Remote Customer Handling Assistant position at Aetna Health. Join our team and become a part of our mission to make healthcare better for all.
Application Process
To apply for this position, please visit the Aetna Health careers page at Aetna Health Careers. Be sure to submit your resume, a cover letter highlighting your relevant experience, and any additional information that demonstrates your qualifications for this role.
Aetna Health is an equal opportunity employer, and we welcome candidates from all backgrounds to apply.
Join us in our mission to improve the well-being of individuals and communities. Become a Remote Customer Handling Assistant at Aetna Health today
