Brookfield Asset Management is a leading global alternative asset manager with over $600 billion in assets under management across real estate, infrastructure, renewable power, private equity, and credit. Our mission is to create long-term value for our clients and investors through disciplined investment and operational excellence.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve client issues by identifying the problem, troubleshooting, and providing appropriate solutions or alternatives.
- Maintain a deep understanding of Brookfield’s products and services to provide accurate information and guidance to clients.
- Document all customer interactions and maintain detailed records of inquiries, comments, and complaints.
- Collaborate with internal teams to resolve complex issues and improve the overall customer experience.
- Proactively identify trends in customer feedback and provide suggestions for continuous improvement.
Requirements
- Education: High school diploma or equivalent; a bachelor’s degree is preferred.
- Experience: Previous experience in customer service or support roles is highly desirable.
- Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive attitude.
- Ability to multitask and manage time effectively.
- Proficiency in using customer service software and tools.
- High level of empathy and patience when dealing with customers.
- Availability: Flexibility to work various shifts, including evenings, weekends, and holidays.
Benefits
- Competitive salary with performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- Retirement savings plans with company match.
- Opportunities for career growth and professional development.
- Supportive and inclusive work environment.
- Flexible working arrangements, including remote work options.
Application Process
If you are passionate about delivering outstanding customer service and looking for an opportunity to grow with a dynamic and prestigious company, we would love to hear from you. Please submit your resume and a cover letter outlining your experience and why you would be a great fit for this role.
