Job Description:

Costco is seeking a driven and dedicated Chat Support Specialist to join our team in Austin, Texas. As a part-time Associate Level position, the Chat Support Specialist will be responsible for providing exceptional customer service through chat support channels. The ideal candidate will have at least 2 years of experience in a similar role and possess strong leadership skills with a keen attention to detail.

Responsibilities: – Answer customer inquiries and provide support through chat support channels – Resolve customer issues and escalate to appropriate teams when necessary – Collaborate with cross-functional teams to improve customer experience – Maintain accurate records of customer interactions and transactions – Stay up-to-date on product knowledge and company policies – Meet or exceed performance metrics and goals set by management

Requirements: – 2+ years of experience in a customer service or support role – Strong communication and interpersonal skills – Ability to multitask and prioritize in a fast-paced environment – Proficient in using chat support software and CRM systems – Demonstrated leadership abilities with a focus on attention to detail – High school diploma or equivalent required, college degree preferred

Benefits: – Travel and spending expenses covered – Dental insurance provided – Visa sponsorship opportunities available

Working Environment: At Costco, we strive to cultivate a sense of ownership and responsibility at every level. The Chat Support Specialist will be part of a collaborative team environment that values teamwork and individual contributions. We encourage professional growth and development for all employees.

Deadline to Apply: All applications must be submitted by June 10, 2024.

Equal Opportunity Statement: Costco is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.