American Airlines is a leading airline company known for its commitment to excellence in customer service and aviation innovation. With a rich history spanning several decades, American Airlines continues to set the standard for air travel, providing passengers with safe, reliable, and comfortable journeys across the globe.
Job Title: Work From Home – Support Analyst…
Job Summary: American Airlines is seeking a motivated and detail-oriented individual to join our team as a Work From Home Support Analyst. In this role, you will be responsible for providing exceptional support to our customers, resolving issues promptly, and ensuring a seamless travel experience.
Key Responsibilities:
? Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
? * Troubleshoot and resolve customer issues related to reservations, flight changes, baggage, and other travel-related concerns.
? * Collaborate with internal teams to escalate complex issues and ensure timely resolution.
? * Maintain accurate records of customer interactions and transactions.
? * Stay updated on company policies, procedures, and product offerings to provide accurate information to customers.
? * Identify opportunities for process improvement and contribute to team initiatives.
? Required Skills and Qualifications:
? Excellent communication skills, both verbal and written.
? * Strong problem-solving abilities and attention to detail.
? * Ability to work independently and collaboratively in a fast-paced environment.
? * Proficiency in computer systems and customer service software.
? * Flexibility to work rotating shifts, including evenings, weekends, and holidays.
? * Previous customer service experience is preferred.
? Experience:
? * Previous experience in a customer service role is advantageous.
? Working Hours:
? * Flexible scheduling, including evenings, weekends, and holidays.
? Knowledge, Skills, and Abilities:
? * Proficiency in Microsoft Office Suite.
? * Familiarity with airline reservation systems is a plus.
? * Ability to adapt to changing priorities and multitask effectively.
? Benefits:
? * Competitive salary
? * Comprehensive benefits package including medical, dental, and vision coverage
? * Retirement savings plan
? * Travel privileges
? Why Join American Airlines: Joining American Airlines means becoming part of a dynamic team dedicated to excellence in the aviation industry. With opportunities for growth and development, competitive benefits, and a supportive work environment, American Airlines offers a rewarding career path for individuals passionate about travel and customer service.
How to Apply:Interested candidates can apply through the American Airlines careers website