Netflix is an American subscription video-on-demand over-the-top streaming television service owned and operated by Netflix, Inc., a company based in Los Gatos, California. It offers films and television series from various genres, and it is available in multiple languages. As a Remote Customer Service Representative, you’ll be at the forefront of delivering exceptional support to our diverse customer base, ensuring they have the best streaming experience possible from the comfort of their homes. This is a remote position, offering flexibility and the opportunity to contribute to a renowned company from anywhere in the world.
Full Job Description:
It’s an astounding opportunity to join Netflix as we keep on changing diversions. We convey billions of long stretches of films and Programs each month to more than 230 million individuals in the north of 190 nations. At Netflix, we need to engage the world. To accomplish this, we should have the option to fabricate and deliver imaginative encounters for our individuals and makers from one side of the planet to the other quickly.
At Netflix, we practice full cycle improvement where engineers own and work what they assemble. We scale this model by putting vigorously designer tooling to improve and robotize DevOps and lessen work. Inside the Stage Designing association, our Designer Stage exists to amplify the effect of Netflix engineers by giving comprehensive encounters to building and overseeing programming through the whole lifecycle of advancement, conveyance, activities, and upkeep. Our Engineer Stage empowers Netflix to scale successfully and advance quickly by giving profoundly dependable, performant, secure, and adaptable designer devices, administrations, and foundations to help the growing requirements of the business. At last, we go for the gold to invest less energy on tedious designing errands, superfluous intricacy, and undifferentiated truly difficult work so they can invest additional time assisting Netflix with engaging the world.
Netflix Careers Remote Customer Service ( Manager )
The Open door
We are searching for specialized item supervisors to drive the following advancement of our designer stage with top-tier encounters that streamline and speed up work processes and engage and enchant computer programmers. We constantly endeavor to oversee something else for designers so they can advance something else for Netflix.
We are right now employing for three separate jobs in our Engineer Stage:
Discernibleness
Your main goal is to guarantee Netflix architects can undoubtedly screen and investigate the strength of their frameworks and quickly investigate and remediate occurrences. You will be answerable for the whole Perceptibility item suite, including start-to-finish encounters for checking and alarming, investigating and investigating, the occurrence of the board and remediation, investigation of administration geography, representation of measurements, occasions, logs, follows (Liquefy), and profiling and analytic apparatuses.
Netflix Careers Remote Customer Service ( Manager )
Unwavering quality and Versatility
Your main goal is to help Netflix engineers accomplish functional greatness and profoundly dependable, versatile, and adaptable programming and frameworks. You will be answerable for the whole Dependability and Versatility item suite, including tooling and rehearses for functional greatness, creation preparation, SLIs/SLOs, testing foundation, and creation trial and error, including canaries, shadow traffic, crush testing, disappointment infusion testing, mayhem testing, and that’s only the tip of the iceberg.
Backend Application Improvement (JVM Dialects)
Your main goal is to keep engineers in the stream during application improvement by upgrading the internal dev circle for our JVM biological system (Java, Kotlin, Scala). You will be answerable for backend application advancement work processes for code composing, fabricating, testing, and troubleshooting, including application structures (Spring Boot), libraries and reliance the board, and construct and test frameworks (for example Gradle). You will likewise look comprehensively toward the start-to-finish backend application engineer insight through the whole lifecycle from project statements to continuous tasks and support for backend application designers.
Netflix Careers Remote Customer Service ( Manager )
How You Will Respond
• Profoundly get it and locate across client needs, item investigation, and outside industry advancement to drive item vision and procedure for Designer Stage contributions that augment business and client influence
• Accomplice intimately with senior administration and designing groups to characterize and line up with partners on vision, methodology, and guides
• Foster item guides in association with important items and designing groups that execute on item vision and system and illuminate our designing groups on what issues should be tackled
• Characterize how we will quantify the achievement and adequacy of our items and drive the execution and persistent assessment of those measurements
• Make solid organizations with Netflix engineers making persistent criticism circles that permit us to more readily figure out their concerns
• The guarantee we are taking care of the right issues by obtaining input from numerous channels and focusing on really driving the greatest effect for Netflix
• Guarantee that our item advancement insightfully addresses item lifecycle and reception/relocation experience and gives clear direction and suggestions to Netflix engineers
• Assist with advancing Stage Designing’s client commitment model, correspondence procedure, and prioritization and arranging/road mapping rehearses
Netflix Careers Remote Customer Service ( Manager )
What We’re Searching For
• 5+ long stretches of involvement as a Specialized Item Chief
• Demonstrated history of overseeing and developing an item portfolio or potentially driving item vision and technique
• A solid mix of profound specialized information with a client-centered outlook and sympathy
• Shown enthusiasm for engineer stages, designer experience, instruments, work processes, or potential framework
• The vital mastermind that can associate client use cases to innovation arrangements and think comprehensively about start-to-finish insight
• Capacity to deal with an arrangement of greater and more modest wagers while adjusting momentary objectives and long-haul vision
• Open to applying a blend of subjective and quantitative techniques to characterize achievement
• Use item instinct and judgment to tackle issues and settle on choices without amazing data
• Voracious interest to learn new areas, staying aware of industry advancement, and continually inquiring as to ‘why’
• Superb relational abilities; ideal correspondence with clear assumptions
We are an equivalent open-door business and celebrate variety, perceiving that variety of thought and foundation assembles more grounded groups. We approach variety and consideration genuinely and mindfully. We don’t separate given race, religion, variety, public beginning, orientation, sexual direction, age, conjugal status, veteran status, or handicap status.
At Netflix, we cautiously consider an extensive variety of pay elements to decide your top of the market. We depend on market pointers to decide on pay and think about your particular work family, foundation, abilities, and experience to take care of business. These contemplations can make your remuneration change and will likewise be reliant upon your area.
The general market range for jobs around here on Netflix is normally $100,000 – $700,000
This market range depends on absolute pay (versus just base compensation), which is by our remuneration reasoning. Netflix is a special culture and climate. Learn more here.
Netflix Careers Remote Customer Service ( Manager )
Responsibilities:
• Greet and assist customers in a friendly and professional manner.
• Understand customer needs and recommend appropriate products or services.
• Demonstrate product knowledge and provide accurate information to customers.
• Assist in product selection, suggesting alternatives and options where applicable.
• Make business transactions, manage money, and process payments with precision.
• Keep the sales area clean and organized, ensuring that merchandise is displayed correctly.
• Monitor product status and assist with returns and returns.
• Collaborate with team members to achieve individual and team marketing goals.
• Build and maintain strong customer relationships through excellent service.
• Stay connected with product knowledge, promotions, and company policy.
• Handle customer inquiries, concerns, and complaints in a professional manner.
• Follow all company safety policies, procedures, and procedures.
Eligibility:
• Previous sales or customer experience preferred.
• Strong communication and interpersonal skills.
• Excellent customer service skills and friendly approachable behavior.
• Ability to work in a fast-paced, team-oriented environment.
• Basic math skills and the ability to manage financial transactions.
• Attention to detail and attention to detail keeps the workplace clean and organized.
• Flexible working evenings, weekends, and holidays as needed.
• Knowledge of the products/services offered by the company is a plus.
