Overview:**
We are seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. As a Customer Service Representative, you will engage directly with customers, research and problem-solve to determine appropriate solutions, and operate with understanding, active listening, patience, empathy, and kindness.
Chewy – Customer Service Representative – Indeed
**Responsibilities:**
? Engage… directly with customers who contact us for a variety of topics
? Research and problem-solve to determine appropriate solutions
? Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike
? Operate with a willingness to learn and adapt to change
? Engage with teammates, direct Manager, and other team members across many levels of the organization using virtual collaboration tools
? *Qualifications:**
? 2 years of customer service experience
? Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment
? Ability to multi-task and perform well in a fast-paced environment
? Proficiency in using computers and internet to search for information
? Ability to adapt to change with the business needs of the company
? Flexibility to shift schedule and work overtime as needed
? Must bring proven ability to maintain confidentiality and secure sensitive information
? High school diploma or equivalent
? Must be able to pass a background check
? *Benefits:**
? Competitive wages ($15.50/hour)
? Ongoing training and development
? Resources and opportunities to become your best
? Medical & dental insurance
? 401k
? Supportive culture that values and embraces diversity and inclusion
? Ability to work remotely with flexible scheduling