Casino Sales and Support Specialist (Remote) – US
Set of working responsibilities
Work Outline:
The Trained professional, Club Deals and Backing is the essential contact for adjusting approaching calls from direct Amusement park and land-based club visitors along with movement accomplices. Liable for deals and administration of our gambling club visitors; including new club appointments, redesigns, and reservation changes, for example, name, boat and cruising date changes. Settling issues and requests by means of telephone support, while surpassing assumptions and conveying an exceptional visitor experience to our developing club crowd.
Fundamental Capabilities:
Handle a high volume of inbound deals and administration calls with shifting levels of intricacy from club visitors. Act as the essential client support agent in handling or answering client concerns or potentially requests.
Play out this by fulfilling or surpassing efficiency guidelines and objectives set by the division while keeping an elevated degree of visitor experience.
Perform moderate dynamic capabilities as it worries to refreshing advancements on reservations and additionally deferring punishments and expenses to determine issues and keep up with visitor’s generosity.
Team up with cross-useful divisions and answer in a positive and facilitated way.
Join forces with interior divisions like Pvp’s, Administrations, and Fun Specialists, to help gambling club visitor appointments and amplify booking income.
Effectively take part in on-going criticism and training meetings from Quality Affirmation, Mentors, as well as add to group gatherings.
Perform call-backs/activities to support club visitors as mentioned by the chief gambling club have, our gambling club tasks group or potentially different individuals from the executives/lead division.
Capabilities:
Secondary School Certificate required
1+ long stretches of Client support Call Center experience required
Information, Abilities and Capacities:
- Capable with Microsoft Office (Standpoint, Word, Succeed, PowerPoint, Groups, Viva Lock in)
- Should have the option to work in a high speed climate with a weighty call volume.
- Exhibited capacity to focus on various undertakings.
- Brilliant verbal and composed correspondence and authoritative abilities.
- Capacity to finish numerous activities, execute choice procedures and actually convey to upper administration.
- Should have an elevated degree of relational abilities.
- Capacity to function admirably in a group and freely. Capacity to be a self-starter with a solid hard working attitude
- Experience exploring through and taking care of heightened issues.
- Have an enthusiasm for conveying outstanding client support utilizing inside devices to help and take possession bringing about first time goal.
- Have solid PC, proficiency and numeracy abilities, and a sharp meticulousness with the capacity to perform various tasks.
- Capacity to rapidly adjust, learn and apply information to current and evolving programming.
- Demonstrated capacity to issue tackle and think inventively.
- Capacity to exhibit great adherence to plan, incredible participation and dependability.
- Capacity with comply to departmental approaches and rules
#LI-BM1
#LI-Remote
The hourly rate for this job is $18.00.
At Festival, your absolute rewards bundle is substantially more than your base compensation. All non-deals jobs partake in a yearly money reward program, while deals jobs have an impetus plan. Chief or more jobs may likewise be qualified to partake in Festival’s optional value impetus plan. Besides, Amusement park gives exhaustive and imaginative advantages to address your issues, including:
Medical advantages:
Financially savvy clinical, dental and vision plans
Representative Help Program and other emotional wellness assets
Extra projects incorporate organization paid term disaster protection and inability inclusion
Monetary Advantages:
401(k) plan that incorporates an organization match
Representative Stock Buy plan
Taken care of Time
Occasions – All full-time and part time with benefits representatives get days off for 7 far reaching occasions, in addition to an extra drifting occasion to be taken at the worker’s tact.
Downtime – All full-time workers at the administrator and beneath level beginning with 14 days/year; chief or more level beginning with 19 days/year. Part time with benefits representatives get time off in view of the quantity of hours they work, with at least 84 hours/year. All representatives gain extra time off with additional residency.
Wiped out Time – All full-time representatives get 80 hours of debilitated time every year. Parttime with benefits representatives get time off in view of the quantity of hours they work, with at least 60 hours every year.
Different Advantages
Integral reserve travels, worker limits on affirmed travels, in addition to unique rates for loved ones
Individual and expert learning and improvement assets including educational cost repayment
******Just Candidates IN FL, GA, TX, NC CAN APPLY*******
About Us
Notwithstanding different obligations/works, this position requires full responsibility and backing for advancing moral and consistent culture. All the more explicitly, this position requires trustworthiness, genuineness, and conscious treatment of others, as well as a readiness to shout out when they see wrongdoing or have concerns.
Festival Voyage Line is the most famous journey brand in North America and works an armada of boats intended to cultivate especially protected, fun and critical get-away encounters at an extraordinary worth. Our workers have an obligation to be responsible for all activities. We think about the climate in all parts of our business and have an obligation to put security and maintainability first.
We live and share an uplifting outlook which depends on cultivating a climate of consideration, trust, an eagerness to tune in, receptiveness and respectability. Doing this assists us with accomplishing our definitive objective, which is to remember A good time for all that we do! Discussing fun, we are formally guaranteed as an Extraordinary Work environment on board our boats as well as in our worldwide corporate base camp!
Fair Company and plc and Amusement park Voyage Line is an equivalent work an amazing open door/governmental policy regarding minorities in society boss. In such manner, it victimizes no certified person based on sex, race, variety, public beginning, religion, sexual direction, age, conjugal status, mental, physical orsensory handicap, or some other arrangement safeguarded by pertinent nearby, state, government, and additionally worldwide regulation.