Aetna Customer Support Remote Jobs – US
Welcome to Aetna, a main name in the medical care industry devoted to giving imaginative and exhaustive wellbeing arrangements. At Aetna, we trust in making a better world by conveying quality consideration and encouraging a cooperative and comprehensive workplace. As a Client care Delegate in our Distant division, you will be a fundamental piece of our obligation to phenomenal client assistance and backing.
Position: Client assistance Agent – Remote
Work Liabilities:
Give Remarkable Client care: Answer client requests, investigate issues, and resolve concerns immediately and politely.
Far off Help: Draw in with clients from a distance to help with exploring our items and administrations, guaranteeing a consistent encounter.
Educated Direction: Remain refreshed on Aetna items, administrations, and approaches to give exact data and direction to clients.
Issue Goal: Really address and resolve client grievances, heightening issues when important to guarantee quick goal.
Documentation: Keep up with nitty gritty and exact records of client collaborations, criticism, and goals.
Required Abilities:
- Relational abilities: Uncommon verbal and composed relational abilities to explain data plainly and expertly.
- Compassion: Capacity to comprehend and sympathize with client needs, showing a real obligation to consumer loyalty.
- Specialized Capability: Open to utilizing distant specialized devices, exploring PC frameworks, and investigating fundamental specialized issues.
- Critical thinking: Solid scientific and critical thinking abilities to address client concerns successfully.
- Versatility: Capacity to adjust to a powerful workplace and embrace change emphatically.
Capabilities:
Past involvement with client care or a connected field is liked.
Secondary school confirmation or same; higher education is an or more.
Accessibility to work adaptable hours, including nights and ends of the week on a case by case basis.
Obligation to conveying remarkable client assistance and surpassing execution targets.
Instructions to Apply:
On the off chance that you are energetic about having an effect in individuals lives and have what it takes illustrated above, we welcome you to join our group at Aetna. If it’s not too much trouble, present your resume and an introductory letter specifying your important experience to us.
Go along with us at Aetna, where your devotion to client care will add to building a better and more joyful local area.
Aetna is an equivalent open door boss and invites candidates from all foundations to apply.