Bring your heart to Aetna Health. Every one of us at Aetna Health shares a single, clear purpose: As a Aetna Customer Service Representative – Overnight (Work From Home), you’ll provide exceptional customer support remotely during overnight hours. Your responsibilities include addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Strong communication skills, attention to detail, and ability to work independently are essential. Join our team to deliver excellent service while enjoying the flexibility of remote workBringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at Aetna Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
Are we busy absolutely! Do you get a guarantee of 40 hours per week absolutely! Through your skills and knowledge, you will be able to help our patients on their path to better health. Typical calls include prescription refills, order status, and insurance coverage.
Our pharmacy has a high-energy culture and are passionate about providing excellent customer service with empathy while resolving the patients’ questions on the first call. If you get satisfaction by knowing that you have helped someone, apply today.
Do you have at least 12 months of customer service experience working with customers/patients (in a fast-paced, metric environment)? Do you have strong computer skills and a passion for helping others? Aetna provides the training and knowledge to set you up for success. We also offer incredible advancement opportunities so you can grow within the pharmacy or move to another role within Aetna Health. If you take care of our patients, we will take care of your career.
Our application process is 2 simple steps.
• Apply on line.
• Take our Virtual Job Tryout to fast track the recruitment process and start your career with Aetna!
• *THIS JOB WILL BE AN OVERNIGHT POSITION WITH A START TIME OF 10PM EST OR LATER. SHIFT DIFFERENTIAL WILL BE OFFERED BASED ON LOCATION**
Required Qualifications
• 1 year of Customer Service experience
• 6 months of high-volume customer service experience working in Windows, Microsoft or another application
• Prefer six months experience handling and resolving a high volume of complex customer needs over the phone
• Prefer Healthcare work experience and familiarity with benefits, insurance, prescriptions
Preferred Qualifications
Bachelors Degree or Equivalent Experience
Education
Verifiable High School Diploma, GED, Or Equivalent Preferred
Pay Range
The typical pay range for this role is:
$20.00 – $30.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a Aetna Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. Aetna Health also offers numerous well-being programs, education assistance, free development courses, a Aetna store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.AetnaHealth.com/benefits
We anticipate the application window for this opening will close on: 03/29/2024
Aetna Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Aetna Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. Aetna Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution
