Teleperformance hiring Freshers and Experienced candidates for Support role In UK
Job Type: Full Time
Job Location: UK, CA, USA, Others
Job Description
Teleperformance is a leading global provider of customer experience management solutions. With a strong presence in over 80 countries, we deliver exceptional services to clients across various industries. We are committed to creating a positive work environment and providing excellent growth opportunities for our employees.
Position Overview
We are currently seeking a motivated Resolution Expert to join our team. As a Resolution Expert, you will play a critical role in resolving customer issues and ensuring customer satisfaction. This is a full-time position with rotational shifts and offs.
Responsibilities
Address customer queries and concerns promptly and professionally.
Provide effective resolutions to customer issues, ensuring high customer satisfaction.
Handle a high volume of customer interactions via phone, email, and chat.
Collaborate with internal teams to escalate and resolve complex customer cases.
Maintain accurate and detailed records of customer interactions and solutions provided.
Ensure adherence to company policies and procedures while delivering exceptional service.
Stay updated on product knowledge and industry trends to provide accurate information to customers.
Assist in training new team members and sharing best practices.
Requirements and Qualifications
High school diploma or equivalent. Undergraduates and graduates are welcome to apply.
Strong verbal and written communication skills in English.
Excellent problem-solving and decision-making abilities.
Ability to work effectively in a fast-paced and dynamic environment.
Proficient computer skills and familiarity with customer service software.
Self-motivated with a strong customer-centric mindset.
Availability to work 6 days a week, including rotational shifts and offs.
Freshers are encouraged to apply.
Must have a stable internet connection with the following system configuration:
Processor: Intel Core i5 or equivalent.
RAM: 8GB.
Internet Speed: Minimum 25Mbps download and 25Mbps upload.
USB Headset.
Webcam.
Battery Backup (optional for laptop users but mandatory for desktop users).
How to Apply
Interested candidates can submit their CV to 9713077857 or email it to [company email address].
Company Benefits
Competitive salary based on experience and qualifications.
Full-time employment with permanent status.
Opportunities for growth and career development.
Positive work environment with a diverse and inclusive culture.
Comprehensive training and ongoing support.
Access to employee benefits and perks.
About the Company
Teleperformance is a leading BPO/Call Centre company specializing in customer experience management. Our Customer Success, Service & Operations department is dedicated to providing exceptional support and ensuring customer satisfaction. Join our team and become a part of our success story!
Note: Only shortlisted candidates will be contacted for further assessment.
Teleperformance hiring Freshers and Experienced candidates for Support role In UK
Top 10 Interview Questions
- Can you tell us about yourself?
- What interests you about this position?
- What are your strengths?
- What are your weaknesses?
- Can you give an example of a time when you solved a problem creatively?
- How do you handle stress and pressure?
- How would you describe your work style?
- Can you tell us about a time when you had to work with a difficult colleague or supervisor?
- How do you stay organized and prioritize tasks?
- What are your long-term career goals?
Document Required:
Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read the Official Notification Before Applying.
- Document – Qualifications certificate with mark sheets.
- Passport size Photographs
- Signature
How to apply:
- All the eligible candidates can apply for This Job as mentioned below
- Read the official notification carefully From the Official Website.
- Read the Notification Carefully Before Applying.
- Fill out The Application Form (The link Is Given Below)
- Attach the Required Document and Passport Size Photo with Signature.
- Then Submit. Done.
Teleperformance hiring Freshers and Experienced candidates for Support role In UK