Wells Fargo Flexible Part-Time Remote – Work From Home: Apply Now
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: $35 – $45Hour
Location: United States
Company: Wells Fargo
Descriptions:
Wells Fargo Flexible Part-Time Remote – Work From Home: Apply Now
Within Customer Excellence Data and Analytics, the Manual Review team gathers missing data elements at an account level to determine which customers are impacted for a specific remediation effort. This activity is necessary because data cannot be systemically collected and/or illogical data gaps exists. The unstructured data is pieced together during the manual review to come up with the appropriate decision to accurately remediate customers.
In this role, you will:
- Perform moderately complex operations duties in support of one to two remediation activities under supervision from senior staff
- Navigate multiple applications on multiple screens with efficiency to balance both quantity and quality of results.
- Gain knowledge and experience on Home Lending applications with training and support from SMEs
- Support junior staff on process queries and completion of their tasks end-to-end
- Follow a specific procedure step by step to capture the appropriate details with a high level of accuracy.
- Ability to manage a pipeline of work following procedures with high accuracy from assignment to completion
- Require considerable knowledge of company personnel policies and practices
- Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation
- Work with SharePoint, Microsoft Office, and Adobe Acrobat
- Strong time management skills and ability to meet deadlines
- Excellent verbal, written and interpersonal communication skills
Required Qualifications:
- 2+ years of operations support experience in one or a combination of the following: Financial Services Administration, Consumer Lending processes or Quality Assurance
Desired Qualifications
- 1+ years general remediation research and/or execution experience
- Knowledge and understanding of consumer related remediation policy, process, and procedures
- Knowledge with various line of business applications and document repositories – ICMP, MSP, FileNet, Adobe Acrobat, SharePoint, Indigo
Wells Fargo Flexible Part-Time Remote – Work From Home: Apply Now
About the Wells Fargo Company:
Wells Fargo & Company is a prominent American multinational financial services corporation with a substantial global footprint. Operating in over 35 countries and serving millions of customers worldwide, it stands as a behemoth in the financial industry. Often categorized among the “Big Four Banks” of the United States alongside JPMorgan Chase, Bank of America, and Citigroup, Wells Fargo holds a significant position in the domestic economy.
Founded in 1852, the company has a rich history intertwined with the nation’s growth. Initially focused on facilitating the movement of people and goods across the American West, Wells Fargo has evolved into a diversified financial services provider. Its offerings encompass a vast array of banking, investment, and mortgage services, catering to both individual and corporate clients. The company’s extensive branch network and digital platforms ensure widespread accessibility to its products.
A key component of Wells Fargo’s business strategy has been cross-selling, a practice aimed at encouraging existing customers to purchase additional financial services. While this approach contributed to the bank’s growth, it also became the focal point of a significant scandal. In 2016, it was revealed that employees had opened millions of unauthorized accounts to meet aggressive sales targets, leading to severe reputational damage and hefty regulatory fines.
Despite the scandal, Wells Fargo remains a major player in the financial landscape. It has undertaken substantial efforts to rebuild trust, implement reforms, and enhance its ethical culture. The company continues to invest in technology, digital innovation, and customer experience to remain competitive.
However, the legacy of the scandal casts a long shadow. It serves as a stark reminder of the importance of ethical conduct within the financial industry and the potential consequences of prioritizing short-term gains over long-term reputation. As Wells Fargo navigates its path forward, it faces the challenge of regaining public confidence while maintaining its position as a leading financial institution.