(Online Remote Jobs) Aetna Remote Part Time – Work From Home Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: $35 – $45Hour
Location: United States
Company: Aetna
Descriptions:
(Online Remote Jobs) Aetna Remote Part Time – Work From Home Jobs
The role of the Customer Service Representative is to be a customer-focused by putting people first during every interaction, inspiring trust by being courteous, empathetic, and a service professional. Create simplicity by effectively using knowledge of plans, products, procedures and systems to provide information and resolve issues, resulting in enhanced customer satisfaction and retention. The Customer Service Representative position is designed to join forces across Aetna’s window to our members, providers, physicians and hospitals. As a Customer Service Representative, you must rise to the challenge with the image you project over the telephone and how you handle the caller’s situation is the public’s perception of Aetna. We provide a human connection when it is needed most.
Required Qualifications
-Experience in a production environment.
-Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
-Strong communication and problem-solving skills -Empathy towards customers’ needs and concerns
-Strong computer navigation and typing skills
-Ability to manage multiple tasks in a transaction / high volume-based environment
Education
High School Diploma, G.E.D. or equivalent experience
(Online Remote Jobs) Aetna Remote Part Time – Work From Home Jobs
About the Aetna Company:
Aetna, a prominent name in the U.S. healthcare industry, has evolved into a comprehensive health benefits provider. Now a subsidiary of CVS Health, the company offers a wide range of health insurance plans and related services.
A Rich History
Founded as an insurance company in the 19th century, Aetna’s roots are deep in the American business landscape. Named after the active volcano Mount Etna, symbolizing strength and resilience, the company has mirrored that spirit in its operations. Over the decades, Aetna expanded its services beyond property insurance to encompass health insurance, becoming a major player in the managed care sector.
A Focus on Member Well-being
Aetna’s core mission is to help people live healthier lives. The company achieves this by offering a variety of health insurance plans tailored to individuals, families, and employers. These plans cover medical, dental, behavioral health, and pharmacy benefits. Beyond traditional insurance, Aetna also provides a range of programs and services aimed at preventive care, chronic disease management, and wellness initiatives.
The CVS Health Partnership
In a strategic move to enhance its healthcare offerings, Aetna merged with CVS Health in 2018. This partnership brought together a pharmacy giant and a leading health insurer, creating a powerful force in the industry. The combined entity aims to deliver more accessible, affordable, and effective healthcare solutions by integrating pharmacy, medical, and behavioral health services.
A Commitment to Innovation
Aetna is at the forefront of healthcare innovation. The company leverages technology to improve the member experience, streamline administrative processes, and enhance care delivery. From digital health tools to data analytics, Aetna is committed to finding new ways to improve health outcomes and lower costs.
Challenges and Opportunities
The healthcare industry is dynamic, marked by constant changes in regulations, technology, and consumer expectations. Aetna, like other major players, faces challenges such as rising healthcare costs, increasing competition, and the need to adapt to evolving consumer preferences. However, the company also enjoys significant opportunities to expand its market share, develop innovative products, and improve population health.
In conclusion, Aetna is a vital component of the U.S. healthcare system. With its rich history, extensive network, and focus on innovation, the company is well-positioned to continue serving the evolving needs of its members and customers. As part of CVS Health, Aetna is poised to play a pivotal role in shaping the future of healthcare in America.