Now Brewing – Partner Relations Consultant! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only
celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
Partner Relations is a Center of Excellence committed to supporting our partners and leaders with questions and concerns about their work environment.
This partner relations consultant is responsible for supporting partners and leaders in our Retail leaders across the U.S. and Canada with partner relations concerns, accommodations, performance management, and escalated partner issues. In this capacity, the PRC upholds, interprets, and provides coaching on Starbucks policies, procedures, and programs.
This role can be based anywhere in the United States and will need to be able to support teams primarily located in the central time zone.
As a partner relations consultant, you will:
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- Consult with Retail leaders on partner (employee) relations-related questions and concerns that involve a high degree of complexity or risk to the business.
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- Lead complex investigations of partner relations issues and concerns involving allegations where there is a high degree of complexity or risk to the business. Lead resolution of issues in accordance with Starbucks standards.
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- Provide performance management consultation to ensure accurate interpretation of employment laws and regulations and consistent development and delivery of corrective action.
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- Build and maintain strategic partnerships with multiple Partner Resources teams and leadership teams in the Retail organization.
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- Identify, lead, and/or participate in project work to ensure consistency across the organization and build leader capability in partner relations.
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- Interpret and drive the evolution of Starbucks HR policies, procedures, standards and practices.
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- Analyze metrics and share insights. Share recommendations for building leadership capabilities.
We’d love to hear from people with:
- 6+ years of increasingly responsible human resources generalist or related experience with an emphasis on employee relations, including coaching/performance management, consultation, and performance development
- 4+ years of consulting with internal clients to identify business needs and recommend solutions
- Experience influencing senior leaders
- Experience navigating the retail environment
- Knowledge of local, federal, and state employment laws and regulations (non-Pod Specific)
- 3+ years of experience managing others, preferred
- BA or BS in Business, Psychology, Education, Communication, or a related field. Closely related human resources work experience or training may substitute for advanced education on a year-for-year basis.
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
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- If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
Join us and inspire with every cup. Apply today!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected].