We are looking for a Data Entry Clerk to join our team. Candidate must be reliable as you will be responsible for inputting data and making changes to existing data in digital databases. As an Entry Level Live Chat Agent, embrace the opportunity to kickstart your career from the comfort of your home. No prior experience needed! Engage customers with professionalism and empathy through remote chat support. Join a dynamic team where you can grow while enjoying the flexibility of remote work.You also be inputting data from paper documents into digital spreadsheets, updating order statuses for customers and double-checking their work to make sure they inputted data correctly.
Position Overview:
As a Live Chat Agent, you will be the first point of contact for our customers, providing timely and personalized assistance via live chat. From resolving inquiries to offering product recommendations, you’ll play a vital role in ensuring our customers have a seamless experience.
Key Responsibilities:
Engage with customers in real-time via live chat, addressing their inquiries, concerns, and feedback with professionalism and empathy.
Provide accurate information about our products/services and assist customers in navigating our platforms to enhance their user experience.
Troubleshoot technical issues and escalate complex cases to the appropriate teams when necessary.
Maintain detailed records of customer interactions and follow up on any unresolved matters to ensure customer satisfaction.
Collaborate with cross-functional teams to continuously improve our products/services based on customer feedback.
Qualifications:
No prior experience required – we welcome individuals with a positive attitude and a willingness to learn!
Excellent communication skills, both written and verbal.
Strong multitasking abilities with the ability to handle multiple chat conversations simultaneously.
Basic computer proficiency and the ability to quickly learn new software/tools.
A passion for providing exceptional customer service and a dedication to exceeding customer expectations.
Benefits:
Flexible work schedule with the option to work from home.
Comprehensive training program to support your success in the role.
Opportunity for career growth and advancement within the company.
Competitive compensation package.
Supportive team environment with ongoing coaching and development opportunities.
