Full time Join Our Alpha Iota Family, Where

Everyone Wins! Exciting Work-from-Home Opportunities

Learning & Development Programs to Upskill Yourself Lucrative Salary Package Health and Wellness Perks & Benefits

Motivating and Supportive Teams What would you be doing: Retain existing customers by building good rapport and providing customer satisfaction.

Deliver excellent customer service to customers via live chats. Provide accurate information on products and services to customers. Consistently meet individual and team KPIs and goals.

Maintain a high degree of integrity and confidentiality – keeping customers’ information. To be successful in this role, you will need to have: At least 1 year of live chat customer service experience.

Able to converse and write well in English, Mandarin, and Bahasa Malaysia. Critical thinking skills with a focus on issue resolution and customer satisfaction. Able to work in a fast-paced environment, independent, customer-focused, result-oriented & disciplined.

Computer literate and proficient in using Windows OS, MS Office, and Google Applications. Must have own laptop and good internet connection. 9 working hours with 5 days of rotating shifts including night shifts, weekends, and public holidays.

We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients. Shift Rotation every 2-3 months: Morning (8 AM – 5 PM)

Mid (4 PM – 1 AM) Night (11 PM – 8 AM) Your application will include the following questions:

What’s your expected monthly basic salary? How would you rate your Mandarin language skills? Are you available for shift work?

How many years’ experience do you have as a Live Chat Agent? At Alpha Iota, we’re not just a BPO company – we’re your strategic partner for success! Established in 2015, we offer a diverse range of dynamic solutions to meet your business needs such as digital marketing, software development, tele-sales, customer service, analytics, project management, technical support, human resources, finance, and process improvement.

We’re on the lookout for individuals with the courage to embrace challenges, find inspiration, and strive for greatness to join our team. Perks and benefits include Medical, WFH, Bonus, and Maternity/Paternity/Compassionate Leave. Don’t provide your bank or credit card details when applying for jobs.