Bring your heart to Aetna Health Every one of us at Aetna Health shares a single, clear purpose: Bringing our heart to every moment of your health. Join our team as a Remote Customer Service Representative for Aetna! Work from the comfort of your own home while providing exceptional service to our valued customers. Responsibilities include assisting with inquiries, resolving issues, and ensuring customer satisfaction. If you have strong communication skills and a passion for helping others, apply now to be a part of our WFH team This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at Aetna Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
Customer Service Representative (Full Time)Bring your heart to work at Aetna Health! Our Customer Care division of Aetna Health’s Pharmacy Benefit Manager business is hiring 100s of Customer Care Representatives in your area!
Are you interested in a flexible work schedule and live within 75 miles of Las Vegas, NV? An opportunity where you can balance priorities in and outside of work while being committed to delivering heart driven service to our millions of plan members? If so, consider this role at Aetna Health, a Fortune 4 company.
In this role, you will be assisting members with their pharmacy benefit plans.
You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within Aetna!
We offer Work from Home flexibility if you meet the criteria. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program. Adherence to HIPAA and governmental compliance are required in this role.
We have a comprehensive training program to ensure your success on the team. This includes onsite training of 8 weeks. Training is created to allow you to experience hands on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1!
Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. This is a full time position Days off and hours may vary. Scheduled start times will vary and rotate to support business needs. Site hours are 6am-7pm local time.
Our Care colleagues have opportunities to grow in and outside of our business unit with opportunities for advancement from a REP I to a REP II and III. There are paths to progression through our Career Mapping guide. We want to see you excel!At Aetna Health, we always seek to keep the colleague at the heart of what we do when meeting business demands.
Our application process is 2 simple steps:1. Apply online2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position
Required Qualifications
1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
Computer proficiency in Windows-based applications
Preferred Qualifications
Associates degree or equivalent experience
Ability to problem solve in a positive, productive manner
Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
Reliability and compliance with scheduling standards
Ability to exhibit patience and empathy and express assurance and confidence
Strong customer service skills, including courteous telephone etiquette and professionalism
Strong oral, interpersonal and communication skills
Education
High School Diploma
Pay Range
The typical pay range for this role is:
$21.50 – $30.70
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. Aetna Health also offers numerous well-being programs, education assistance, free development courses, a Aetna store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies
