Aetna Health is a leading healthcare company dedicated to improving the health and well-being of all. With a strong presence in the pharmaceutical and healthcare sector, Aetna Health has been serving communities across the United States for decades. Our commitment to providing accessible and affordable healthcare services is unwavering, and we are constantly seeking dedicated individuals to join our mission.
Job Title: Customer Service Representative – Work From Home
Position Overview:Aetna Health is looking for a highly motivated and empathetic Customer Service Representative to join our team. As a Customer Service Representative, you will be working from the comfort of your own home, providing essential support to our valued customers.
Key Responsibilities:
• Customer Assistance: Respond to customer inquiries, resolve issues, and provide information about Aetna Health products and services in a courteous and professional manner.
• * Phone and Email Support: Interact with customers via phone and email, addressing their needs and concerns promptly and effectively.
• * Order Processing: Assist customers with placing orders, tracking shipments, and ensuring a smooth purchase process.
• * Product Knowledge: Stay up-to-date with Aetna Health product offerings, pricing, and promotions to provide accurate information to customers.
• * Compliance: Adhere to company policies and procedures to ensure all interactions are in line with regulatory requirements.
• * Documentation: Maintain accurate records of customer interactions and transactions for reference and quality assurance.
• * Problem Solving: Proactively identify and resolve customer issues, escalating complex cases to the appropriate department when necessary.
• * Customer Feedback: Gather and relay customer feedback to help improve Aetna Health services and products.
• Required Skills:
• * Strong communication skills, both written and verbal, with a focus on active listening and empathy.
• * Customer-centric mindset with a genuine desire to assist and support customers.
• * Ability to work independently and efficiently in a remote, work-from-home environment.
• * Proficiency in using computer applications and software, including Microsoft Office and CRM systems.
• * Exceptional problem-solving and critical-thinking abilities.
• * High school diploma or equivalent; some college education preferred.
• * Previous experience in customer service is a plus.
• Why Join Aetna Health:
• * Competitive compensation package and benefits.
• * Work from the comfort of your home with flexible hours.
• * Opportunities for career growth and development within a reputable healthcare company.
• * Be part of a team dedicated to improving the well-being of communities across the nation.
• * Access to ongoing training and support to help you succeed in your role.
• If you are a dedicated and customer-oriented individual with a passion for making a positive impact, we encourage you to apply for the Customer Service Representative position at Aetna Health. Join our team and contribute to our mission of enhancing the health and happiness of our customers.
Aetna Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive and accessible environment for all employees.
To apply, please visit our Career Page for more information and to submit your application
