Aetna Health is a leading healthcare company dedicated to helping people on their path to better health. Through our integrated offerings across pharmacy, health benefits, and innovative healthcare solutions, we provide a seamless experience for our customers and clients. With a strong commitment to excellence and a focus on improving the well-being of individuals, Aetna Health is at the forefront of the healthcare industry.
Job Description:
Are you passionate about providing exceptional customer service? Do you thrive in a remote work environment? If so, we want you to join our team at Aetna Health as a Customer Support Representative.
Key Responsibilities:
Customer Assistance: Respond to customer inquiries and provide top-notch assistance via phone, email, or chat. Address customer concerns, resolve issues, and ensure a positive customer experience.
Product Knowledge: Develop a deep understanding of Aetna Health’s products and services to effectively assist customers and provide accurate information.
Problem Solving: Investigate and troubleshoot customer problems and complaints. Collaborate with cross-functional teams to find solutions and ensure customer satisfaction.
Documentation: Maintain detailed and accurate records of customer interactions and transactions using our CRM system.
Adaptability: Adapt to changes in customer volume and needs. Flexibility in work hours may be required to accommodate peak times.
Required Skills and Qualifications:
Excellent Communication: Strong verbal and written communication skills in English. Ability to convey information clearly and professionally.
Customer-Centric: Demonstrated passion for helping others and a commitment to delivering outstanding customer service.
Tech-Savvy: Proficiency in using computer systems, including CRM software and Microsoft Office Suite. Comfortable with remote work technology.
Problem-Solving: Proven ability to analyze and solve customer issues efficiently and effectively.
Adaptability: Willingness to embrace change and adapt to evolving customer needs and processes.
Remote Work Experience: Previous experience in a remote customer support role is a plus.
Why Aetna Health:
Career Growth: Aetna Health offers opportunities for career advancement and professional development within the organization.
Comprehensive Benefits: Enjoy a competitive salary, health and wellness benefits, and access to employee assistance programs.
Work-Life Balance: As a remote Customer Support Representative, you’ll have the flexibility to balance work with your personal life.
Impact: Join a company that is making a difference in healthcare and improving the lives of individuals and communities.
If you are a dedicated customer service professional with a passion for helping others and are ready to contribute to our mission of better health, we invite you to apply for the Customer Support Representative position at Aetna Health. Join us in our commitment to making healthcare more accessible, affordable, and effective for all.
To apply, please visit Aetna Health Careers and search for Job Title: Customer Support Representative (Remote).
Aetna Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
