Aetna Health Work From Home Job Data Entry, Customer Support

Aetna Health Work From Home Job Data Entry, Customer Support

Hiring Organization:- Aetna Health
Post Name:- Resource Planning Analyst
Qualifications:- Bachelor Degree
Industry:- Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Salary:- $35-$40/Year
Locations:- USA

Full Job Description:

This position will uphold an assortment of Asset Arranging capabilities for numerous Clinical projects to guarantee proper staffing by division. Obligations incorporate, however are not restricted to: checking Avaya CMS, Five9, CAS disconnected lines, any cloud based or prescient dialer for inbound/outbound calls, changing staff to guarantee administration levels and execution objectives are met, make and keep up with information in CMS, Verint WFM and different data sets which might be material to this job. The Advisor will research and support functional staffing acclimations to expand worker effectiveness and help with anticipating/booking all call place capabilities, including… telephone and disconnected/administrative center capabilities inside multi-ability/multi-site conditions, help with deciding suitable responsibility to finish any intraday/ongoing checking of call details and plans for request to meet assistance levels/TAT. Position advances a positive workplace, proceeds as a colleague and starts ideas to constantly further develop cycle and conventions connected with labor force the board for the Clinical Common Association.
Aetna Health Work From Home Job Data Entry, Customer Support

Obligations

? Intraday and constant checking of Avaya CMS, Five9 and CAS disconnected lines, Verint WFM, Viewpoint, Avaya Prescient Dialer, and CAS for volume including inbound calls, outbound calls, faxes and other disconnected capabilities including non-creation time (gatherings, preparation stages, and so on). Changing work process/abilities and staff/timetables to guarantee administration levels and execution objectives are met, including checking of representative adherence to plan
? Partake and introduce on Adhoc, day to day, week by week, quarterly gatherings with colleagues and group on work process/booking concerns/estimates and staffing changes
? Give and keep up with reports/information in CMS, Verint WFM and other pertinent data sets/assets
? Keep up with correspondence to messages in an expert and opportune way to address administration levels and the issues of the business
? Survey waitlisted PTO for extra endorsements which might fall inside business boundaries
? Framework support of workers fresh recruits and terms
? Individual Improvement of abilities to keep up with range of abilities and professional success
Aetna Health Work From Home Job Data Entry, Customer Support

The hours of this position are Monday through Friday with explicit hours not entirely settled. Common movements would be 10:30AM-7PM CST all year with infrequent Saturday.

1. Least of 2 years of involvement with a high volume client support climate with genuine encounter in labor force
? Least of 1+ long periods of involvement with information investigating/information mining/union translation of call focus volume determining
? Least of 6+months of involvement with applied utilization of intraday and continuous observing of Avaya CMS and CAS disconnected lines, Verint WFM, Viewpoint WFM or IEX labor force the board instruments are required, including cloud based as well as Avaya comparable dialer program
? Take part in undertakings and work in gatherings to advance/create/keep up with proficient associations with all site faculty
? Sort out, focus on and deal with various errands consistently with elevated degree of detail
? Capacity to recognize, examine and tackle complex issues considering different variables from numerous information assets
? Capacity to recognize, break down and tackle complex issues including various elements in limited completion time and give strong genuine data is a vital piece of this job
? Give and keep up with successful composed correspondence through email, office communicator/Skype, as well as, verbal correspondence for estimating, booking, reports; information demands, representative time off support (endorsed PTO and unapproved nonattendances/FMLA).
? Capacity to work with many gatherings to procure, investigate information drifts and convey staffing/booking requirements to Activities, Merchants, Clients and other inward gatherings by means of email/introductions/Webex/phone calls
? Self-Spurred with serious areas of strength for a to detail with the capacity to freely work
? Capacity to work in a high creation, time delicate climate
? Ready to focus on and deal with various assignments
? Shows cleverness in issue solving3-5 years experience in high volume client assistance climate with genuine encounter in labor force

Aetna Health Work From Home Job Data Entry, Customer Support

– Amazing relational abilities
– Capacity to learn new programming’s
– Capacity to break new ground
– Capacity to acquire and examine enormous arrangements of information
– Experience with estimating and planning for a PBM setting. Secondary School Confirmation or GED required. Partner’s certification/Four year certification or identical mix of instruction and work experience liked.
Aetna Health Work From Home Job Data Entry, Customer Support

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