Amazon Chat Support – Remote Customer Service | $15-$20/hr | $25-$35/hr

Job Updated: August 19, 2024 12:07 pm

Our client, a major online chat support provider for online ecommerce stores, is seeking an Entry Level Amazon Store Customer Support Chat Rep to join their team. In this role, you will be responsible for providing top-notch customer service through chat support for their Amazon store customers. You will work closely with customers to resolve any issues they may have and ensure their satisfaction with their purchases.

As a Chat Rep, you will play an important role in ensuring that their Amazon store customers have a positive experience when shopping online. You will be the first point of contact for customers who need assistance with their orders, payments, shipping, and returns. You will work closely with other members of the support team to ensure that customers receive timely and accurate responses to their inquiries.

Key Responsibilities

As an Entry Level Amazon Store Customer Support Chat Rep, you will be responsible for the following:

• Responding to customer inquiries through chat in a timely and professional manner
• Troubleshooting and resolving customer issues related to orders, shipping, payments, and returns
• Escalating complex issues to senior support staff as necessary
• Providing product recommendations and assisting customers with finding the right products for their needs
• Maintaining a high level of product and industry knowledge to effectively assist customers
• Meeting or exceeding performance metrics and goals for customer satisfaction, productivity, and quality assurance
• Collaborating with team members to continuously improve processes and procedures

Qualifications

To be considered for this role, you must meet the following qualifications:

• High school diploma or equivalent
• Excellent written communication skills with a strong attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Demonstrated ability to provide exceptional customer service and problem-solving skills
• Familiarity with Amazon store policies and procedures preferred but not required
• Comfortable with using technology and learning new software quickly
• Must be able to work a flexible schedule including weekends and holidays

About Our Client

Our client is a major online chat support provider for online ecommerce stores. They specialize in providing high-quality customer support through chat for a variety of ecommerce platforms. With a focus on delivering exceptional customer experiences, they have built a reputation as a trusted partner for ecommerce businesses around the world.

As a member of our client’s team, you will have the opportunity to work with a diverse group of individuals who are passionate about providing excellent customer service. You will receive training on their chat support platform and will have access to resources and tools to help you succeed in your role.

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When you work with Jobtacular.com, you’ll have access to a wide range of remote job opportunities across various industries. You’ll also have access to resources and tools to help you succeed in your job search, including resume writing tips, interview coaching, and job search advice.

FAQs About Remote Work

Q: What equipment do I need to work remotely?

A: The equipment needed may vary depending on the job, but in general, you will need a computer or laptop, a reliable internet connection, and a headset with a microphone. Some employers may also require additional equipment, such as a webcam or specialized software.

Q: How do I stay motivated when working remotely?

A: Working remotely can be challenging, but there are several ways to stay motivated. One approach is to create a designated workspace in your home that is free from distractions and helps you stay focused on your work. You may also want to set daily or weekly goals for yourself to ensure that you stay on track with your work. It’s important to take breaks throughout the day, get up and move around, and engage in activities that help you stay refreshed and energized.