Description
Amazon is seeking work from home professionals who are passionate about customer service and are committed to delivering the best possible experience to Amazon customers.
As a virtual customer service representative, you will be responsible for catering to customer’s queries and resolving their concerns promptly.
Key Responsibilities:
- As a customer service representative, you will be responsible for the following:
- Assisting customers with their queries related to orders, shipping, payments, refunds, and returns
- Troubleshooting technical issues faced by customers while using Amazon’s products and services
- Providing accurate and timely solutions to customers via chat, email, and phone
- Identifying and escalating customer issues to relevant departments for prompt solutions
- Building rapport with customers and ensuring that their feedback is communicated to Amazon’s management team
- Adhering to Amazon’s customer service policies and processes at all times
Skills and Qualifications:
- Excellent communication skills, both written and verbal
- Good problem-solving skills and attention to detail
- Ability to multitask and prioritize work in a fast-paced environment
- Typing speed of at least 40 words per minute
- Fluency in written and spoken English
- Previous customer service experience is an added advantage
- Access to a reliable high-speed internet connection
- Availability to work in shifts, including nights, weekends, and holidays
