Amazon Customer Support Jobs (Remote, Work From Home)
Amazon Customer Support Jobs (Remote, Work From Home)
Job Responsibilities: Sr. Customer Solutions Manager
Hiring Organization: Amazon
Educational Requirements: Bachelor Degree
Industry: Private
Employment Type: Full Time
Salary: $35-45$/Year
Location: USA
Amazon Customer Support Jobs (Remote, Work From Home)
Amazon Web Administrations (AWS) is the world’s most far reaching and comprehensively took on cloud stage, presenting more than 175 completely highlighted administrations from server farms universally. A great many clients — including the quickest developing new businesses, biggest undertakings, and driving government organizations — are utilizing AWS to bring down costs, become more coordinated, and improve quicker.
AWS is looking for a Client Arrangements Chief (CSM) to assist clients with acknowledging supported business esteem by speeding up their relocation to the AWS cloud and construct cloud local, present day arrangements. You will use AWS best practices created more than large number of commitment to work in reverse from the client vital targets, assist with planning the client cloud venture, execute a frictionless movement experience, and guarantee our clients catch the maximum capacity of the AWS cloud. CSMs are technologists with an essential business mentality and utilize their specialized keenness, program the executives, hierarchical change the board, and relational abilities to impact an expansive scope of multidisciplinary groups. You will work with adjusting deals, arrangement design, support, item, proficient administrations, and accomplices to advance client results.
You will procure trust at all levels of the client association and distinguish vital open doors, cloud use cases, lay out guides and noteworthy program plans, catch achievement models, fabricate progressed specialized designs, apportion assets to specialized and change the executives exercises, and lay out automatic administration. You own and drive execution greatness for the start to finish client commitment (specialized, functional, authoritative, and instructive) across customary IT groups and specialty units.
At AWS we esteem decisive reasoning, self-inspiration, and the capacity to manage equivocalness. You will focus on detail however can imagine something truly mind-blowing for our clients. Bring a collected mind, a business result mentality, broad specialized foundation, great critical abilities to think, and be an excellent verbal and composed communicator. Your specialized skill and functional greatness will impact your group’s choices and assist us with driving strong client arrangements. We are energetic about individuals who advance, use information to decide, and can put themselves out there nicely. We maintain that you should be energetic about conveying an incredible client experience, and adding to a group objective.
Key work liabilities
– Exhibit fantastic client commitment abilities through all levels of an association including C-Suite
– Keep a top to bottom information and comprehension of existing and creating advancements as it connects with distributed computing, to open doors for clients
– Have areas of strength for an in change the executives and integrating hierarchical change best practices consistently into project conveyance
– Speed up client reception through schooling and commitment
– Help clients in distinguishing use cases for need reception of AWS as well as best practice executions
– Help with growing long haul vital associations with key records
– Oversee time productively, meet individual objectives, and work successfully with different individuals from the deals and showcasing group
About the group
AWS Deals, Promoting, and Worldwide Administrations (SMGS) is liable for driving income, reception, and development from the biggest and quickest developing little and mid-market records to big business level clients including public area. The AWS Worldwide Help group communicates with driving organizations and accepts that top notch help is basic to client achievement. AWS Backing likewise cooperates with a worldwide rundown of clients that are building crucial applications on top of AWS administrations.
About AWS
Different Encounters
AWS values different encounters. Regardless of whether you meet the capabilities as a whole and abilities recorded part of the set of working responsibilities, we urge possibility to apply. In the event that your profession is simply beginning, hasn’t followed a customary way, or incorporates elective encounters, don’t allow it to prevent you from applying.
Why AWS?
Amazon Web Administrations (AWS) is the world’s most extensive and comprehensively embraced cloud stage. We spearheaded distributed computing and innovated constantly — that is the reason clients from the best new companies to Worldwide 500 organizations trust our vigorous set-up of items and administrations to drive their organizations.
Comprehensive Group Culture
Around here at AWS, it’s in our temperament to learn and be interested. Our representative drove proclivity bunches cultivate a culture of incorporation that engage us to be glad for our disparities. Continuous occasions and opportunities for growth, remembering our Discussions for Race and Identity (Center) and AmazeCon (orientation variety) gatherings, motivate us to embrace constantly our uniqueness.
Mentorship and Profession Development
We’re persistently raising our exhibition bar as we endeavor to turn into Earth’s Best Boss. That is the reason you’ll find unending information sharing, mentorship and other vocation propelling assets here to assist you with forming into a superior adjusted proficient.
Work/Life Equilibrium
We esteem work-life congruity. Making progress at work ought to never come to the detriment of penances at home, which is the reason we take a stab at adaptability as a component of our functioning society. At the point when we feel upheld in the working environment and at home, there’s nothing we can’t accomplish in the cloud.
We are available to employing possibility to resolve of one of the accompanying areas:
Fundamental Capabilities
– 7+ long periods of involvement driving mind boggling, enormous scope, specialized or designing projects with a demonstrated record of thought initiative, business case improvement, acknowledging client benefits, and fruitful program finish
– 4+ long stretches of involvement with a client confronting job, drawing in with senior client leaders, technologists or potentially accomplices to tackle complex business issues with cutting edge innovations
– Capacity to make a trip up to 25% on a case by case basis
Favored Capabilities
– •Direct experience executing cloud administrations, ideally on AWS •Knowledge of AWS Administrations and Arrangements
– Experience at a beginning up or Computerized Local organizations
– Item lifecycle or item the executives experience
– Capacity to solidly facilitate between administration groups and clients to meet interesting client open doors
– A background marked by critical thinking and problematic advancement creating innovation projects and working across client associations
Amazon is focused on a different and comprehensive working environment. Amazon is an equivalent open door business and doesn’t segregate based on race, public beginning, orientation, orientation character, sexual direction, safeguarded veteran status, handicap, age, or other lawfully safeguarded status.
As per the Los Angeles Fair Possibility Law, we will consider for work qualified candidates with capture and conviction records.
As per the San Francisco Fair Possibility Law, we will consider for business qualified candidates with capture and conviction records.
Our pay mirrors the expense of work across a few US geographic business sectors. The base compensation for this position goes from year in our most reduced geographic market up to year in our most elevated geographic market. Pay depends on various variables including market area and may differ relying upon work related information, abilities, and experience. Amazon is an all out pay organization. Reliant upon the position offered, value, sign-on installments, and different types of pay might be given as a component of an all out pay bundle, notwithstanding a full scope of clinical, monetary, as well as different advantages.
Amazon Customer Support Jobs (Remote, Work From Home)
Common Interview Questions
1. Tell me about yourself.
This question aims to understand your background, skills, and experience. Keep your answer brief and focus on aspects relevant to the job.
2. What are your strengths?
Highlight your skills and personal qualities that are beneficial for the job. Make sure to back them up with examples.
3. What are your weaknesses?
Choose a weakness that is not crucial for the role and explain how you’re working to improve it.
4. Why do you want to work for this company?
Research the company beforehand and explain how your skills and values align with their mission, culture, and goals.
5. Where do you see yourself in 5 years?
Discuss your long-term career goals, but also show flexibility and a willingness to grow with the company.
6. Why did you leave your last job?
Focus on the positive reasons for moving forward, such as seeking new challenges or opportunities for growth.
7. What motivates you?
Discuss what excites you about the role, such as challenges, problem-solving, or making an impact in your field.
8. Tell me about a time you faced a difficult situation at work and how you handled it.
Use the STAR method (Situation, Task, Action, Result) to explain a past experience where you solved a problem or overcame a challenge.
9. How do you prioritize your tasks?
Explain your time-management skills, including how you plan, organize, and prioritize tasks effectively.
10. How do you handle stress and pressure?
Describe strategies you use to stay calm and focused under pressure, like time management, prioritization, or taking short breaks.
11. What is your biggest professional achievement?
Highlight a notable accomplishment that aligns with the job you’re applying for. Be sure to quantify your success if possible.
12. Why should we hire you?
Focus on your skills, experience, and the value you can bring to the company. Tailor your response to the job description.
13. Tell me about a time you worked in a team.
Explain a situation where you collaborated with others and how you contributed to the team’s success.
14. How do you handle criticism?
Explain that you view constructive criticism as an opportunity to improve and grow professionally.
15. What are your salary expectations?
Do your research on industry standards and be ready to give a salary range based on your experience and qualifications.
16. Do you prefer working independently or as part of a team?
Highlight your flexibility. Explain that you can work both independently and collaboratively depending on the task.
17. How do you stay up-to-date with industry trends?
Discuss how you regularly read industry publications, attend seminars, or participate in online forums to stay informed.
18. What are your long-term career goals?
Discuss your aspirations while ensuring they align with the company’s growth opportunities.
19. How do you deal with tight deadlines?
Explain how you organize your tasks and manage your time to meet deadlines without compromising on quality.
20. Can you describe a time when you had to learn something new quickly?
Use an example where you had to acquire new skills or knowledge to complete a project or task successfully.
21. What do you know about our company?
Show that you have done research on the company by mentioning key facts, such as its mission, values, products, or recent accomplishments.
22. How do you handle conflict with a colleague?
Describe how you would approach conflict resolution by focusing on communication, understanding different perspectives, and finding solutions.
23. What makes you a good fit for this role?
Explain why your skills, experience, and values align with the role and the company’s needs.
24. How do you manage multiple projects simultaneously?
Discuss how you stay organized, set priorities, and track your progress when handling multiple tasks or projects.
25. Describe a time when you disagreed with a manager and how you handled it.
Show that you can respectfully disagree while still working towards a solution that benefits the team and the company.
26. What do you think are the most important skills for this job?
Identify key skills from the job description and explain why they are important to succeed in the role.
27. How do you ensure the quality of your work?
Describe how you double-check your work, ask for feedback, and make sure it meets standards and expectations.
28. What is your approach to problem-solving?
Explain your problem-solving process, from identifying the issue to brainstorming solutions and evaluating options.
29. What is your experience with [specific software or tool]?
Share your experience and proficiency with the software or tool in question. If you’re unfamiliar, mention your willingness to learn.
30. Can you describe a time when you showed leadership skills?
Provide an example where you took the initiative, motivated others, or led a team to achieve a goal.
31. What are your hobbies or interests?
Share activities you enjoy outside of work that help you maintain balance or skills that may be relevant to the job.
32. How do you manage work-life balance?
Discuss how you prioritize tasks, set boundaries, and make time for personal activities while maintaining productivity at work.
33. How do you handle repetitive tasks?
Explain how you stay motivated and maintain high-quality work even during repetitive or monotonous tasks.
34. What are the key factors in providing excellent customer service?
Discuss the importance of communication, problem-solving, empathy, and prompt resolution of issues.
35. What would you do if you encountered a difficult customer?
Describe how you would remain calm, listen to the customer’s concerns, and provide a solution to resolve the issue.
36. Tell me about a time when you had to make a quick decision.
Give an example where you had to make an informed decision under pressure and how it turned out.
37. How would you handle a situation where you had to work with someone you didn’t get along with?
Explain how you would maintain professionalism, find common ground, and focus on the goal despite personal differences.
38. What do you consider to be your biggest professional failure?
Choose a failure that taught you a valuable lesson and demonstrate how you applied that lesson to improve.
39. How do you evaluate your success in a project?
Explain how you measure the success of a project, including the completion of goals, meeting deadlines, and stakeholder satisfaction.
40. What makes you passionate about this field?
Share what excites you about the industry and why you are motivated to pursue a career in this area.
41. What is your management style?
Discuss your leadership approach, such as being collaborative, goal-oriented, or supportive of team members.
42. What would you do if you missed a deadline?
Explain how you would handle the situation, communicate with stakeholders, and ensure you make up for lost time.
43. How do you prioritize tasks in a high-pressure environment?
Discuss strategies you use to stay focused and productive when working under pressure, such as breaking tasks into smaller steps.
44. Can you work in a fast-paced environment?
Explain how you adapt to rapid changes and manage your workload effectively in a fast-paced setting.
45. Do you prefer to work with data or people?
Share your preference and explain why you are comfortable working with both, depending on the situation.
46. How do you handle failure?
Discuss how you view failure as a learning opportunity and describe how you analyze it to avoid similar situations in the future.
47. What skills would you like to improve on?
Identify skills you are working on improving and explain how they will benefit your career growth.
48. What are your thoughts on teamwork?
Discuss how you value collaboration and how you contribute to achieving team goals effectively.
49. What do you expect from your employer?
Share your expectations, such as growth opportunities, work-life balance, or a positive work culture.
50. Do you have any questions for us?
Always ask questions about the company, team culture, or specific job responsibilities to show your interest in the role.