American express remote jobs virtual customer care professional
Description
American Express for remote work as a Virtual Customer Care Professional. Join a dynamic team from the comfort of your home and provide excellent service to customers. Earn competitive compensation while enjoying the flexibility of remote work. Elevate your career with a globally recognized company that values your skills and dedication. Apply now for a chance to be part of a virtual work environment where your customer service expertise can shine, all while enjoying the perks of American Express benefits.
Key Responsibilities:
Customer Engagement: Interact with cardmembers via phone, chat, and email, providing exceptional service and addressing inquiries.
Problem Resolution: Investigate and resolve customer issues, ensuring a positive and efficient resolution.
Product Knowledge: Stay informed about American Express products and services to accurately address customer needs.
Compliance: Adhere to company policies, procedures, and compliance standards.
Continuous Improvement: Contribute ideas and feedback to enhance processes and improve the overall customer experience.
Qualifications:
Customer Focus: Passion for delivering excellent customer service.
Communication Skills: Strong verbal and written communication skills.
Adaptability: Ability to thrive in a fast-paced and changing environment.
Technical Proficiency: Comfortable using various computer systems and software.
Problem-Solving: Effective problem-solving and decision-making skills.
Collaboration: Work collaboratively with team members to achieve goals.
Flexibility: Willingness to work a flexible schedule, including evenings and weekends.
Requirements:
High school diploma or equivalent.
Previous customer service experience is a plus.
Access to a quiet and dedicated home office space.
Reliable high-speed internet connection.
Benefits:
Competitive salary.
Comprehensive health and wellness benefits.
Retirement savings plans.
Employee assistance programs.
Ongoing training and career development opportunities.
How to Apply: If you are passionate about delivering exceptional customer service and are ready to join a dynamic and global team, please submit your resume and cover letter through our online application portal. We look forward to welcoming you to the American Express family!
American Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
American express remote jobs virtual customer care professional
In India, there are various benefits and guidelines that govern the employment landscape. Here are a few not unusual aspects associated with task advantages for employees in India:
Provident Fund (PF): The employees’ Provident Fund (EPF) is a obligatory financial savings scheme for employees. Both the business enterprise and employee make a contribution a percentage of the worker’s income to the EPF. The accumulated amount may be withdrawn upon retirement or resignation.
Gratuity: Gratuity is a lump sum charge made by employers to employees as a token of appreciation for his or her years of provider. It is relevant to employees who have finished at least 5 years of continuous provider with the equal organisation.
Health insurance: Many employers offer health insurance or clinical blessings to personnel. This will cover hospitalization charges for the employee and occasionally for their dependents.
Depart rules: employees in India are entitled to diverse types of leaves, inclusive of earned or paid leave, unwell go away, and informal depart. Maternity and paternity go away also are supplied as in keeping with statutory guidelines.
Employee state coverage (ESI): ESI is a social protection and medical insurance scheme for employees. It provides scientific and cash benefits to employees and their households in case of sickness, maternity, or employment harm.
Country wide Pension device (NPS): some employers offer the country wide Pension machine, a voluntary lengthy-time period retirement savings scheme designed to permit systematic savings for people.
Paintings Hours and overtime: the standard workweek in India is normally 48 hours, unfold over six days. Beyond regular time is paid for paintings performed past the standard hours.
Maternity and Paternity leave: Maternity go away is mandated with the aid of regulation, offering lady employees with paid depart earlier than and after childbirth. Paternity depart is also becoming extra not unusual, although it isn’t mandated via law.
Bonus: Employers may also provide annual bonuses to employees, frequently round competition times. This is mostly a percentage of the worker’s annual earnings.
Worker inventory alternatives (ESOPs): In some sectors, in particular in IT and startups, employees may be supplied stock options as a part of their compensation package.
Training and education: some agencies help the ongoing education and education of their employees through imparting financial help or examine depart.