Call Center Sales Specialist- Flooring (Remote)

Position Purpose: This is a full-time work from home position. This position offers $18/hr + monetary incentives.

The Services Sales & Recovery Associates is responsible for providing consultative customer service and an effortless sales experience for flooring projects by phone. The position builds rapport and trust to consistently meet and exceed sales objectives and call quality requirements. Position uses established sales methodologies to successfully close transactions through inbound and outbound calling. The position communicates proper expectations to ensure customer has been prepared for next steps in the installation process. Interacts with customers, service providers and Home Depot Associates. Services Sales Specialists are expected to guide a customer through product selection, create and review quotes, and utilize proven sales tactics which deliver results. Services Sales Specialists work in a fast paced, structured environment and must be self-motivated to achieve their sales targets. Responsible for processing sales orders and setting appointments in the most cost-effective manner for the Home Depot ensuring the appropriate pricing and processes are followed while logging all information and taking care of the customer. Responsible for verifying product and appointment accuracy and setting accurate expectations for the customer experience. Services Sales Specialists will need to have a personal internet connection speed of 10 Mbp/s download and 3 Mbp/s upload. Key Responsibilities:

20% – Collaboration- Works with Home Depot Associates and service providers to coordinate sales and appointment completion. 40% – Communication- Calls customers to review products and set appointments. 20% – Customer Service – The Services Sales & Recovery Associates is responsible for providing consultative customer service and an effortless sales experience by phone. The position builds rapport and trust to consistently meet and exceed sales objectives and call quality requirements. Position uses established sales methodologies to successfully close transactions. The position communicates proper expectations to ensure customer has been prepared for next steps in the installation process. Generate sales for Service Agreements and completes follow-up on sit no sale opportunities across multiple geographic areas. Interacts with customers, service providers and Home Depot Associates. Delivers and maintains a high level of customer service to be proactive and ensure a problem free ordering process and appointment setting. Calls customers throughout the process (i.e, before sale and after the sales process to close on Service Agreements and set new and recovery sales appointments). Responsible for processing sales orders and setting appointments in the most cost-effective manner for the Home Depot ensuring the appropriate pricing and processes are followed while logging all information and taking care of the customer. Responsible for verifying product and appointment accuracy and setting accurate expectations for the customer experience. 20% – THD Process & Policy – Addresses customer, service provider and Home Depot associate issues in a timely manner.

Direct Manager/Direct Reports:

This position reports to the Contact Center Supervisor This position has 0 direct reports

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be 18 years of age or older. Must be legally permitted to work in the United States.

Preferred Qualifications:

Background in Sale Working knowledge of Microsoft Office Suite Demonstrated ability to collaborate and work effectively with cross-functional teams Excellent written and verbal communication skills

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years of Work Experience:

1

Preferred Years of Work Experience:

2

Minimum Leadership Experience:

No previous leadership experience

Preferred Leadership Experience:

No previous leadership experience

Certifications:

None

Competencies:

Action Oriented Business Insights Collaborates Instills Trust Communicates Effectively Customer Focus Interpersonal Savvy Resourcefulness

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