Contact Center Assistant – Remote Work

Job Description:

Netflix is seeking a Contact Center Assistant to join our team in San Antonio, Texas. This is a remote, part-time position at an Associate Level, requiring a minimum of 4 years of experience in a similar role. As a Contact Center Assistant, you will be responsible for providing exceptional customer service to our clients, handling inquiries, resolving issues, and escalating complex cases as needed.

Responsibilities: – Manage inbound and outbound calls, emails, and chat inquiries from customers – Provide accurate and timely information regarding products, services, and policies – Identify customer needs and recommend appropriate solutions – Process orders, returns, and exchanges in accordance with company guidelines – Work closely with other departments to ensure seamless customer experience – Meet and exceed key performance indicators (KPIs) related to customer satisfaction and resolution times – Stay up-to-date on product knowledge and industry trends – Collaborate with team members to continuously improve processes and procedures

Requirements: – Resilient and motivated personality traits – Excellent negotiation and communication skills – Previous experience in a customer service or contact center role – Ability to work independently and as part of a team – Strong attention to detail and problem-solving skills – Proficiency in Microsoft Office suite and customer service software – High school diploma or equivalent required, college degree preferred

Benefits: – Paid overtime for eligible employees – Retirement plan options – Company-provided transportation for eligible employees – Opportunities for unlimited personal and professional growth

Equal Opportunity Statement: Netflix is an equal opportunity employer and is committed to creating a diverse and inclusive workplace for all employees. We welcome applicants of all backgrounds and strive to provide equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

If you are a motivated and resilient individual with a passion for customer service, we encourage you to apply for the Contact Center Assistant position at Netflix. The deadline to apply is August 24, 2024. We look forward to receiving your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.