Position Overview:
As a Customer Service Representative at FedEx, you will be the first point of contact for our customers, ensuring they receive top-notch service and support. You will handle inquiries, resolve issues, and provide information about our services to ensure customer satisfaction.
Key Responsibilities:
• Customer Interaction: Provide exceptional service by answering customer inquiries via phone, email, and chat.
• Issue Resolution: Address and resolve customer complaints and concerns promptly and effectively.
• Information Management: Accurately enter and update customer information and service requests in our systems.
• Product Knowledge: Maintain up-to-date knowledge of FedEx products, services, and policies to assist customers effectively.
• Service Improvement: Identify and escalate issues that require further attention and contribute to process improvements.
Qualifications:
• Education: High School Diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Experience: 1-2 years of experience in customer service or a related field.
• Skills:
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency with computer systems and software
• Ability to handle high-pressure situations with a calm and positive demeanor
Preferred Qualifications:
• Previous experience in a logistics or transportation environment
• Familiarity with CRM systems and customer service platforms
Why Join FedEx?
• Career Growth: Benefit from comprehensive training programs and clear pathways for advancement within the company.
• Innovative Environment: Work with a team dedicated to innovation and continuous improvement in customer service.
• Inclusive Culture: Thrive in a diverse and inclusive workplace that values every team member’s contributions.
Benefits:
• Competitive Salary: [Details on salary range or structure, if applicable]
• Healthcare: Comprehensive medical, dental, and vision insurance plans
• Retirement Plans: 401(k) plan with company match and pension plan options
• Paid Time Off: Generous vacation, personal, and sick leave policies
• Employee Discounts: Discounts on FedEx services and partner programs
• Wellness Programs: Access to wellness resources, fitness centers, and employee assistance programs
• Professional Development: Opportunities for training, career growth, and mentorship programs