Quest Search & Selection are partnering with this British contemporary premium brand who is looking for a Customer Service Advisor in their Fashion Head office in West London.
This business has been going for over 12 years and find flattering, on-trend and beautifully made, designer quality clothes at prices that sit within the upper premium market for women clients in the mid 30’s +.
You will play a crucial role in providing luxury service to customers through a variety of communication channels.
As a Customer Service Advisor – Fashion Head Office your key responsibilities will be:
To deliver exceptional customer service across various channels: phone, email, and live chat. Cultivate relationships with customers, offering effective solutions to their inquiries. Demonstrate confidence in navigating the website and guiding customers to relevant information. Collaborate closely with other departments within the company and coordinate with the warehouse team for timely updates on customer queries. Collaborate with third-party partners to ensure smooth stock and order management. Participate in regular customer care training sessions. Stay updated on product knowledge through training, website updates, social media, and interactions with design, buying, and merchandising teams. Visit stores (circa twice a month ) to gain first-hand experience with products and offer informed advice and visit their West London head office as part of the brand familiarisation. Assist customers and the department by processing orders, managing returns, and tracking deliveries.
To be successful in this Customer Service Advisor – Fashion Head Office position:
Possess a genuine passion for fashion and delivering exceptional customer service. Ideally someone with prior experience in customer care/call centre, Retail fashion,e-commerce, or as a Style or Customer Advisor. Could be suitable for someone who needs flexibility in working hours (outside the 9-5) Required to work within shift patterns between 5- 10pm week days (Work from home ) Exhibits a confident telephone manner along with excellent written and verbal communication skills. Comfortable and confident in fast-paced work environments. Proficient in Microsoft and good technical skills. Organised with the ability to multitask. Capable of making confident decisions, prioritizing tasks, and working autonomously.
Benefits of this position:
?A day off to celebrate your birthday. Pension Scheme
?Group Life and Income Protection Insurances
? Cycle to Work Scheme
?and Tech Scheme
? Employee Assistance Programme (EAP) Generous Staff and Friends and Family Discount
? This is an exciting period for the company who are growing, therefore it is a great time to join the company.
If this role sounds like you,please send your cv details quoting the reference JO-2405-111417 / B We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy
