About this role:
Wells Fargo is seeking a Customer Service Associate in Merchant Centralized Support as part of Consumer Lending. Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will:
- Provide support to internal and external customers in account management, operations, documentation, and technical support
- Review basic or tactical customer issues regarding products and services, billing, account questions, or account transactions with narrower impact
- Receive direction from managers and exercise judgment within defined parameters while developing understanding of the related policies, procedures, or compliance requirements
- Act as a primary support person for the customer and internal partners supporting customer services
- Provide information to managers as well as internal and external customers to resolve customer issues
Specific responsibilities include, but are not limited to:
- Validation of correct signatures, forms and contract addendums for equipment routed from the Product Specialist team.
- Transfer of Clover equipment to a new Merchant account and process FDGL lease paperwork
- Merchant Services Bounce Back Email -Contact customer to gather correct email/contact information to re- send.
- Digital accounts sent from Fiserv that need additional information gather to help Fiserv proceed with a credit decision
- Handling of maintenance mailboxes and queues
Required Qualifications, US:
- 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Client support with account management experience
- Merchant Services experience strong desired but not required
- Experience managing a pipeline of work from assignment to completion
- Experience navigating policies, procedures, and regulation requirements in alignment with role
- Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
- Ability to execute in a fast paced, high demand, environment while balance multiple competing priorities
- Strong attention to detail and accuracy skills
- Ability to communicate effectively with business partners and project managers
- Ability to manage to production goals, deadline, and various metrics
- Knowledge and understanding of back-office support in a financial industry
Job Expectations:
- This position offers a hybrid work schedule of 3 days in office and 2 days from home
- Hours are Monday – Friday’s, 9:00am – 6:00pm MST
Posting Location:
- 1150 W Washington St. Tempe, AZ 85281
**Required location for this position is listed above. Relocation assistance is not available for this position.**
****Job posting may come down early due to volume of applicants****
Posting End Date:
12 Aug 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.