Entry-Level Data Entry Specialist – Spotify Live Chat Support
• Company: [Spotify – ops]
• Location: [USA]
• Type: Full-Time
• Application Deadline: [09-11-2024]
Job Description:
Are you passionate about music and looking to kickstart your career in a dynamic and innovative environment? Join our team as an Entry-Level Data Entry Specialist for Spotify Live Chat Support! As a Data Entry Specialist, you’ll play a crucial role in ensuring seamless customer interactions and contributing to the overall success of our customer support team. Key Responsibilities: • Live Chat Support: Engage with Spotify users through live chat, addressing their inquiries, troubleshooting technical issues, and providing exceptional support. • Data Entry: Accurately enter and update customer information, inquiries, and interactions in our database, ensuring a comprehensive and organized record of customer interactions. • Issue Resolution: Collaborate with cross-functional teams to escalate and resolve complex customer issues, maintaining a high level of professionalism and empathy. • Product Knowledge: Develop a deep understanding of Spotify’s features, updates, and services to effectively assist users and provide relevant information. • Continuous Improvement: Contribute to the enhancement of support processes by providing feedback on recurring issues, suggesting improvements, and participating in training sessions. Qualifications: • Strong passion for music and a genuine interest in providing outstanding customer support. • Excellent written and verbal communication skills, with a keen eye for detail. • Basic understanding of technical concepts related to apps, devices, and software. • Ability to remain composed and empathetic while dealing with challenging customer situations. • Strong organizational skills and the ability to multitask effectively in a fast-paced environment. • Proficiency in data entry and familiarity with customer support software is a plus. • High school diploma or equivalent; additional education or training is a bonus. • Previous customer service experience is desirable but not mandatory. Benefits: • Competitive starting salary with opportunities for growth. • Comprehensive training program to equip you with the skills needed for success. • Access to Spotify Premium and exclusive music-related perks. • Collaborative and inclusive work environment that values diversity. • Health, dental, and vision insurance coverage. • Paid time off and company holidays. If you think this role describes you, we would love to hear from you. Apply now to join our team!
Qualifications
Strong passion for music and a genuine interest in providing outstanding customer support
Excellent written and verbal communication skills, with a keen eye for detail
Basic understanding of technical concepts related to apps, devices, and software
Ability to remain composed and empathetic while dealing with challenging customer situations
Strong organizational skills and the ability to multitask effectively in a fast-paced environment
High school diploma or equivalent; additional education or training is a bonus
Benefits
Competitive starting salary with opportunities for growth
Comprehensive training program to equip you with the skills needed for success
Access to Spotify Premium and exclusive music-related perks
Collaborative and inclusive work environment that values diversity
Health, dental, and vision insurance coverage
Paid time off and company holidays
Responsibilities
As a Data Entry Specialist, you’ll play a crucial role in ensuring seamless customer interactions and contributing to the overall success of our customer support team
Live Chat Support: Engage with Spotify users through live chat, addressing their inquiries, troubleshooting technical issues, and providing exceptional support
Data Entry: Accurately enter and update customer information, inquiries, and interactions in our database, ensuring a comprehensive and organized record of customer interactions
Issue Resolution: Collaborate with cross-functional teams to escalate and resolve complex customer issues, maintaining a high level of professionalism and empathy
Product Knowledge: Develop a deep understanding of Spotify’s features, updates, and services to effectively assist users and provide relevant information
Continuous Improvement: Contribute to the enhancement of support processes by providing feedback on recurring issues, suggesting improvements, and participating in training sessions
