Experian Remote Jobs Customer Support Jobs In UK
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company : Experian
Descriptions:
Experian Remote Jobs Customer Support Jobs In UK
Job Description
Role Summary
We have an exciting opportunity to join a small team of Advisors as a Senior Customer Success Manager (Technical) This team enable our patners and existing customers to expand and enrich the use of our Data Quality and Data Governance products.
This role protects our renewal revenue, expands our footprint within strategic clients and helps our partners understand the suitability of our solutions in conjunction with their own.
Experian Remote Jobs Customer Support Jobs In UK
- Day-to-day operation of the DQ Advisor function including liaison with sales and customer success, and the organisation of targeted approaches to growing each account
- Work closely with the partner sales team to ensure that EDQ is evangelized across potential partners, and once partner are recruited that they are enabled and supported.
- Monitoring progress against team and individual objectives
- Ensuring all relevant data processing due diligence and governance is adhered to including reviewing data overdue for deletion, keeping the RoPAs (Record of Processing Activities) up to date for all DQ-Advisor-related data processing tasks and ensuring data in ids processed in line with these records.
- Provide an extra service layer for ‘strategic’ clients to support with ad-hoc technical questions, proactive sharing of new features/roadmap and helping to grow usage of the software in the organisation (number of sessions and number of users) driving improved renewal rates
Experian Remote Jobs Customer Support Jobs In UK
Qualifications
Skills & competencies needed:
- Data management with specific reference to data quality and data governance
- Up-to-date appreciation of client-side technologies and future innovation
- Great presentation skills, ability to influence and motivate
- Previous experience in a software (preferably data management) presales or consulting role
- Experience dealing with the complexities of enterprise-scale customers
- Proven record of managing innovation -to-fruition cycle
Qualifications
- DAMA – Desirable
Experian Remote Jobs Customer Support Jobs In UK
About The Experian Company:
Experian is a global information services company headquartered in Dublin, Ireland, with significant operations in the United Kingdom. It is a leading provider of data, analytics, and technology solutions, specializing in credit reporting, consumer and business credit information, identity verification, and data analysis. Experian helps businesses and individuals make informed decisions by providing insights and information that support risk management, marketing, and regulatory compliance.
In the United Kingdom, Experian plays a pivotal role in the financial sector by maintaining credit information on millions of consumers and businesses. It offers credit reports and scores that help lenders evaluate the creditworthiness of individuals and companies, aiding in risk assessment for loans, credit cards, mortgages, and other financial products. Experian’s services are also used by consumers to monitor their credit status, protect against identity theft, and improve their credit scores.
The company is also active in marketing analytics, helping businesses understand and reach their target audiences through data-driven insights. It supports a range of industries, including finance, telecommunications, retail, automotive, and healthcare.
Experian is known for its commitment to data privacy and security, adhering to strict regulations and standards. The company’s consumer-focused products, such as Experian Boost and Experian CreditExpert, are designed to empower individuals to take control of their financial health and credit standing.
Overall, Experian’s role in the UK is to provide trusted data and insights that drive informed decision-making, enhance financial inclusion, and promote responsible lending practices. Its expertise in data management and analysis helps businesses and consumers navigate the complexities of credit and financial services with confidence.