Join our dynamic team as a FedEx Online Customer Service Representative, where you’ll have the opportunity to provide exceptional support to our valued customers remotely. If you’re passionate about delivering top-notch service and thrive in a fast-paced environment, this position is perfect for you.
Responsibilities:
Customer Assistance: Respond to customer inquiries promptly and professionally via online channels including email, chat, and social media platforms.
Issue Resolution: Address customer concerns and resolve issues efficiently to ensure a positive customer experience.
Order Tracking: Assist customers in tracking their FedEx shipments, providing accurate updates and information as needed.
Product Knowledge: Develop a comprehensive understanding of FedEx services, rates, and policies to provide accurate information to customers.
Documentation: Maintain detailed records of customer interactions and transactions.
Feedback: Gather customer feedback and insights to help improve service quality and customer satisfaction.
Qualifications:
Exceptional Communication Skills: Proficient in written and verbal communication to effectively interact with customers.
Customer Focus: Demonstrated passion for delivering excellent customer service and resolving customer issues.
Problem-Solving Abilities: Ability to think critically and troubleshoot customer problems effectively.
Tech Savvy: Comfortable using various online platforms and tools for communication and tracking purposes.
Team Player: Collaborative mindset with the ability to work effectively in a remote team environment.
Adaptability: Ability to adapt to changing priorities and handle multiple tasks simultaneously.
Requirements:
Remote Workspace: Access to a quiet, distraction-free workspace conducive to remote work.
Reliable Internet Connection: Stable internet connection to ensure seamless communication with customers and team members.
Flexible Schedule: Availability to work flexible hours, including evenings, weekends, and holidays as needed.
Equipment: Personal computer or laptop with updated software and a headset for virtual communication.
Application Process:
To apply for the FedEx Online Customer Service Representative position, please follow these steps:
Resume Submission: Send your updated resume highlighting relevant experience to [Email Address].
Cover Letter: Include a brief cover letter explaining your interest in the position and why you’d be a great fit for the role.
Virtual Interview: Qualified candidates will be contacted for a virtual interview to further discuss their qualifications and suitability for the position.
Don’t miss out on this exciting opportunity to join our team and make a difference in the lives of our customers. Apply now and embark on a rewarding career with FedEx!
