Rivian, a cutting-edge automotive company, is seeking a part-time Chat Support Specialist to join our remote team in London, England. As an Associate Level Chat Support Specialist, you will be responsible for providing exceptional customer service and technical support via chat to our clients worldwide. The ideal candidate will have a strong background in customer service and technical support, with at least 2 years of experience in a similar role.
Responsibilities:
– Respond to customer inquiries and technical support issues via chat in a timely and professional manner
– Troubleshoot and resolve customer issues with a high level of accuracy and efficiency
– Provide product information and guidance to customers to enhance their experience
– Work collaboratively with other team members to ensure customer satisfaction and resolution of issues
– Maintain detailed records of customer interactions and technical issues for future reference
– Continuously improve knowledge of products and services to provide the best support to customers
Requirements:
– 2 years of experience in customer service and technical support
– Strong written communication skills and proficiency in typing
– Ability to multitask and prioritize tasks in a fast-paced environment
– Driven and adaptable personality traits
– Strong cooperation and attention to detail soft skills
– Proficiency in using chat support software and CRM systems
– High school diploma or equivalent required; additional education or certifications a plus
Benefits:
– Profit sharing opportunities
– Medical coverage
– Paid overtime
Working Environment:
At Rivian, we encourage a culture of ongoing learning and development for personal and professional growth. Our remote team values teamwork, collaboration, and innovation to deliver the best customer service possible.
Equal Opportunity Statement:
Rivian is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment. Apply now and join our dynamic team!
