Online Call Center Manager

Job Description:Walt Disney is looking for a dedicated and independent Online Call Center Manager to join our team in Chicago, Illinois. As a Mid-to-Senior Level position, the ideal candidate will have at least 6 years of experience in call center management.

Responsibilities: – Manage and oversee the operations of the online call center, ensuring efficient and effective customer service delivery – Develop and implement strategies to improve call center performance and customer satisfaction – Monitor call center metrics and provide regular reports to senior management – Train, mentor, and support call center agents to ensure high-quality service delivery – Handle escalated customer complaints and resolve issues in a timely manner – Collaborate with other departments to streamline processes and improve overall customer experience – Stay up-to-date on industry trends and best practices in call center management

Requirements: – Bachelor’s degree in Business Administration or related field – Proven experience in call center management, preferably in an online environment – Excellent communication and interpersonal skills – Strong planning and time management abilities – Ability to work independently and lead a team effectively – Proficiency in call center software and CRM systems

Benefits: – Visa sponsorship for eligible candidates – Profit sharing opportunities – Paid overtime – Health and wellness initiatives to prioritize employee well-being

Equal Opportunity Statement: Walt Disney is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of race, gender, age, religion, disability, sexual orientation, or nationality.

Deadline to apply: August 26, 2024

If you meet the requirements and are passionate about delivering exceptional customer service, we encourage you to apply for the Online Call Center Manager position at Walt Disney in Chicago, Illinois. Join our team and contribute to the magic of our brand!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.