Online Customer Service Specialist

Job Description:

As an Online Customer Service Specialist at Wells Fargo in Columbus, Ohio, you will play a crucial role in providing exceptional customer service to our online banking customers. This position is part-time and entry-level, perfect for individuals with at least 1 year of experience in a customer service role. We are looking for independent and motivated individuals who possess strong problem-solving skills and creativity.

Responsibilities: – Respond to customer inquiries and issues through various online channels, such as email, chat, and social media – Assist customers with account management, transaction inquiries, and technical support – Identify and escalate priority issues to ensure timely resolution – Provide accurate information and guidance to customers regarding banking products and services – Work collaboratively with other team members to maintain a high level of customer satisfaction – Stay up to date on industry trends and best practices to continuously improve customer service experience

Requirements: – 1 year of customer service experience – Excellent written and verbal communication skills – Strong problem-solving abilities and creativity – Ability to work independently and within a team environment – Proficiency with computer systems and online tools – High school diploma or equivalent

Benefits: – Employee discounts on banking products and services – Paid sick leave – Disability insurance – Opportunities for career advancement within the company

Working Environment: At Wells Fargo, we are committed to environmental responsibility and sustainable practices. As an Online Customer Service Specialist, you will be a part of a team that values sustainability and strives to make a positive impact on the environment.

Equal Opportunity Statement: Wells Fargo is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.