Online Support Manager

Job Description:

The Online Support Manager at Home Depot in San Francisco, California will be responsible for overseeing the online customer support team and ensuring that all customer inquiries and issues are addressed in a timely and efficient manner. This position requires a high level of dedication and motivation to provide exceptional customer service and support to Home Depot’s online customers.

Responsibilities: 1. Manage and lead a team of online customer support representatives to ensure that all customer inquiries are handled promptly and professionally. 2. Monitor and analyze customer support metrics to identify areas for improvement and implement strategies to enhance the overall customer experience. 3. Develop and implement training programs for the online customer support team to ensure that they are equipped with the necessary skills and knowledge to effectively assist customers. 4. Collaborate with other departments, such as IT and marketing, to address technical issues and improve the online shopping experience for customers. 5. Stay up-to-date on industry trends and best practices in online customer support to continuously improve processes and procedures.

Requirements: 1. Bachelor’s degree in Business Administration, Marketing, or a related field. 2. Minimum of 7 years of experience in customer support or a related field. 3. Strong analytical skills and the ability to interpret data to make informed decisions. 4. Excellent time management skills and the ability to prioritize tasks effectively. 5. Demonstrated leadership experience and the ability to motivate and inspire a team. 6. Proficiency in Microsoft Office Suite and customer support software. 7. Excellent communication and interpersonal skills.

Personality Traits: – Dedicated: The Online Support Manager must be dedicated to providing exceptional customer service and support to Home Depot’s online customers. – Motivated: The Online Support Manager should be motivated to continuously improve processes and procedures to enhance the overall customer experience.

Soft Skills: – Analysis: The Online Support Manager must have strong analytical skills to interpret data and make informed decisions. – Time Management: The Online Support Manager should have excellent time management skills to prioritize tasks effectively.

Benefits: – Paid sick leave – Profit sharing – Disability insurance

Working Environment: Join a company that pioneers change and sets industry benchmarks. Home Depot is committed to providing a supportive and inclusive work environment where employees can thrive and grow in their careers.

Equal Opportunity Statement: Home Depot is an equal opportunity employer and is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.