FedEx is a globally renowned leader in shipping, logistics, and courier delivery services. With a commitment to excellence and customer satisfaction, we are expanding our online customer service team to ensure seamless support for our valued clients.
Job Description: We are currently seeking dedicated and enthusiastic individuals to join our team as Part-Time Online Customer Service Representatives.
In this remote role, you will be responsible for delivering exceptional customer service to our clients via various online platforms.
Responsibilities:
- Respond promptly and professionally to customer inquiries via email, chat, and social media platforms.
- Assist customers with tracking shipments, resolving delivery issues, and providing general product information.
- Handle customer complaints and concerns with empathy and efficiency, aiming for first-contact resolution.
- Collaborate with other team members and departments to ensure timely and accurate resolution of customer issues.
- Maintain thorough and up-to-date knowledge of FedEx services, policies, and procedures.
- Uphold the company’s commitment to excellent service by consistently meeting performance metrics and quality standards.
Requirements:
- High school diploma or equivalent; college degree preferred.
- Previous customer service experience in a fast-paced environment is preferred.
- Excellent written and verbal communication skills.
- Proficiency in typing and navigating online platforms.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work independently with minimal supervision.
- Flexibility to work evenings, weekends, and holidays as needed.
- Access to a reliable internet connection and a quiet workspace conducive to remote work.
Benefits:
- Competitive hourly pay rate.
- Flexible part-time schedule with the opportunity for growth.
- Comprehensive training and ongoing support.
- Remote work opportunity, allowing for a better work-life balance.
- Employee discounts on FedEx services.
- Access to company-sponsored wellness programs and resources.
Join Our Team: If you are passionate about providing exceptional customer service and thrive in a remote work environment, we encourage you to apply for this exciting opportunity with FedEx. Help us continue to deliver excellence and exceed customer expectations every day!
Note: This is a part-time remote position. Applicants must be authorized to work in the United States.
How to Apply: Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining the FedEx online customer service team. We look forward to reviewing your application!
