Remote Customer Service Assistant

Job Title: Remote Customer Service Assistant

Company: Tesla Location: Austin, Texas, US Job Type: Part-time Seniority: Associate Level Years of Experience: 2

Personality Traits Required: Confident, Resourceful Soft Skills Required: Persuasion, Problem-solving

Job Responsibilities: 1. Provide excellent customer service support to Tesla customers via phone, chat, and email. 2. Handle inquiries, resolve complaints, and provide technical support to customers in a professional and efficient manner. 3. Utilize customer relationship management tools to update customer information and provide accurate and timely responses. 4. Collaborate with the sales and service departments to ensure a seamless customer experience. 5. Develop a deep understanding of Tesla products and services in order to effectively assist customers. 6. Identify opportunities to upsell products or services to customers based on their needs and preferences. 7. Maintain a positive attitude and uphold Tesla’s brand values in all customer interactions. 8. Participate in ongoing training and development programs to stay updated on new products and services. 9. Handle escalated customer issues with patience and empathy, ensuring a satisfactory resolution.

Requirements: 1. Minimum of 2 years of customer service experience. 2. Excellent verbal and written communication skills. 3. Strong problem-solving abilities and the ability to think creatively to resolve customer issues. 4. Ability to work independently and as part of a team in a fast-paced, remote environment. 5. Proficiency in using CRM software and other customer service tools. 6. Confidence in interacting with customers and providing exceptional service. 7. Resourcefulness in finding solutions and going above and beyond to meet customer needs. 8. Demonstrated persuasion skills to effectively communicate product benefits and upsell opportunities.

Benefits: 1. Employee discounts on Tesla products and services. 2. Free accommodation for remote work. 3. Vision insurance coverage.

Working Environment: At Tesla, you will work in an environment where technology is harnessed to drive innovation and efficiency. You will be part of a dynamic team dedicated to pushing the boundaries of what is possible in the automotive industry.

Equal Opportunity Statement: Tesla is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We value and respect all individuals regardless of race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.