Job Description:

American Airlines Group is seeking a Remote Customer Service Specialist to join our team based in Indianapolis, Indiana on a part-time basis. As an Entry Level Remote Customer Service Specialist, you will be responsible for providing outstanding customer service to our passengers through various communication channels, including phone, email, and chat.

Responsibilities: – Responding to customer inquiries and resolving issues in a timely and professional manner – Assisting customers with booking flights, changing reservations, and providing information on airline policies and procedures – Handling customer complaints and escalating issues as needed – Providing support to customers with special needs, such as unaccompanied minors or passengers with disabilities – Collaborating with other team members to ensure a seamless customer experience – Utilizing company systems and software to access and update customer information – Participating in ongoing training to stay up-to-date on airline products and services

Requirements: – High school diploma or equivalent – 1 year of customer service experience preferred – Strong communication skills, both written and verbal – Excellent problem-solving abilities and a customer-focused mindset – Ability to work independently and prioritize tasks effectively – Proficiency in basic computer skills and ability to learn new software quickly – Resourceful and able to think creatively to deliver solutions – Demonstrated cooperation and teamwork skills – Must have a quiet workspace and reliable high-speed internet connection

Benefits: – Gym membership – Company-provided equipment – Retirement plan

Working Environment: At American Airlines Group, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team members are encouraged to bring their best selves to work and collaborate to deliver exceptional customer service.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: American Airlines Group is an equal opportunity employer and celebrates diversity in the workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.