Hulu, a leading entertainment streaming service, is on the lookout for dynamic individuals to join our team as Remote Customer Support Representatives.
As pioneers in the digital streaming industry, Hulu continues to redefine the way people experience television, offering a vast library of on-demand content, exclusive originals, and live TV.
Position: Remote Customer Support Representative at Hulu
Responsibilities:
- Customer Interaction: Engage with Hulu subscribers in a professional and friendly manner to address inquiries, troubleshoot issues, and ensure an exceptional customer experience.
- Technical Troubleshooting: Diagnose and resolve technical issues related to Hulu platform, streaming devices, and applications.
- Product Knowledge: Stay informed about Hulu content, features, and updates to provide accurate information and assistance to customers.
- Documentation: Maintain detailed and accurate records of customer interactions, feedback, and recurring issues to contribute to ongoing improvement initiatives.
- Collaboration: Work closely with cross-functional teams to escalate and resolve complex customer issues efficiently.
Required Skills:
- Excellent Communication: Strong verbal and written communication skills to interact effectively with customers and team members.
- Technical Proficiency: Basic understanding of streaming devices, applications, and troubleshooting techniques.
- Problem-Solving: Proven ability to analyze problems and develop creative solutions to meet customer needs.
- Adaptability: Thrive in a fast-paced, remote work environment, with the flexibility to adapt to evolving customer support processes.
- Customer Focus: Genuine passion for delivering outstanding customer service and ensuring customer satisfaction.
How to Apply:
If you are a customer-focused individual with a passion for technology and entertainment, we invite you to apply for the Remote Customer Support Representative position at Hulu.
Join Hulu and be part of a dynamic team that shaping the future of entertainment. Embrace the opportunity to work remotely and contribute to Hulu commitment to delivering unparalleled streaming experiences to millions of subscribers worldwide.