Southwest Airlines Customer Support Jobs (Remote, Work From Home)
Southwest Airlines Customer Support Jobs (Remote, Work From Home)
Job Responsibilities: Customer Service Supervisor
Hiring Organization: Southwest Airlines
Educational Requirements: Bachelor Degree
Industry: Private
Employment Type: Full Time
Salary: $35-45$/Year
Location: USA
Southwest Airlines Customer Support Jobs (Remote, Work From Home)
Office:
Innovation
Our Organization Commitment
We are resolved to give our Representatives a steady workplace with equivalent chance for learning and self-awareness. Imagination and advancement are supported for working on the viability of Southwest Carriers. Most importantly, Representatives will be given a similar concern, regard, and caring disposition inside the association that they are supposed to share remotely with each Southwest Client.
Expected set of responsibilities:
Work Rundown
All southwest’s Kin meet up to follow through on our Motivation; Associating Individuals to what’s significant in their lives through well disposed, dependable, and minimal expense air travel. The Senior Innovation Task Chief follows through on our Motivation by supporting the Administration, Hazard, and Consistence (GRC) and Security Group, administering different undertakings pointed toward improving network safety measures, guaranteeing consistence with guidelines and principles, and defending touchy information protection. This job is answerable for compelling coordination, arranging, execution, and observing of undertakings to guarantee arrangement with hierarchical objectives and goals. The Senior Innovation Undertaking Director is a talented communicator and basic scholar who is amped up for the chance to drive significant drives at Southwest.
Extra subtleties:
This job is presented as a distant working environment position, which might require travel for preparing, gatherings, meetings, and so on. Beyond those expected visits, most of your functioning time might be spent in a distant area, away from our Corporate Grounds. Kindly note, while this is a remote position, there is a restricted gathering of states or territories ineligible for Representatives to play out their work routinely. Those ineligible areas are: Gold country, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington and Wyoming
U.S. citizenship or current approval to work in the U.S. required and no current or future work approval sponsorship accessible.
Southwest Aircrafts is an Equivalent Open door Boss. We keep on searching for amazing chances to mirror the networks we serve, and welcome candidates with assorted contemplations, foundations, and encounters.
Obligations
Cooperate with Innovation Supervisors and Chiefs to lead huge Innovation projects/programs on the side of division or venture well defined courses of action
Act as an undertaking Initiative asset liable for driving investigation, proposals, choices and conveyance
Characterize complex undertaking plans/guides for numerous synchronous ventures or for a solitary exceptionally complex venture or program including degree, financial plan and timetable and execute errands characterized in the task intend to accomplish project objectives utilizing standard undertaking the executives techniques and practices
Work with improvement and application groups to breakdown work into more modest parts or highlights and to recognize basic way
Drive testing and acknowledgment of task or program results across various groups
Tutor and mentor other Venture Directors
Screen dangers, issues, and degree proactively, guaranteeing the proper degree of need, perceivability and acceleration
Convey plan and all applicable parts, for example, risk, timetables, assumptions and progressing updates to Partners, Supporters and Venture Groups to keep up with project arrangement
Fabricate associations to team up and capitalize on leverage to assemble Client and business necessities and discuss successfully with all undertaking Groups and care groups
Work with accomplice groups across portfolios to design (characterize extent of conditions), to follow execution of work, and to envision the full extent of work including business abilities and compositional runway
May perform other work obligations as coordinated by Representative’s Chiefs
Information, Abilities and Capacities
Master information on project processes, issue the board devices and techniques
High level information on Coordinated advancement practices and functions
High level information on application influence on functional and business capabilities
Talented in capable monetary discernment to decipher corporate monetary examination and fiscal reports
Gifted areas of strength for in Help and Group direction
Capacity to expect an elevated degree of obligation and give guidance in a Group situated climate, guiding undertakings to wrap up by planned culmination date
Capacity to impart really, both verbally and composed, at all levels
Capacity to oversee profoundly delicate and secret data
Capacity to work really in a high speed, cooperative, Group based climate and keep a cool head under tension and precisely survey issue circumstances
Gifted in Authority to coordinate execution of outside Workers for hire and keep up with positive relations with inside Clients
Schooling
Required: Secondary School Confirmation or GED
Experience
Required: Master level insight, sweeping and broad information in project the board
Liked: Information on network safety standards, guidelines (e.g., GDPR, PCI) and industry norms (e.g., NIST CSF)
Liked: Capability in project the board philosophies (e.g.,Agile) and devices (e.g., JIRA)
Authorizing/Confirmation
N/A
Actual Capacities
Capacity to perform work obligations from restricted space work station/work area/office region for broadened timeframes
Capacity to impart and connect with others in the English language to satisfy the needs of the gig
Capacity to utilize a PC and other office efficiency devices with adequate speed and precision to satisfy the needs of the gig
Different Capabilities
Should keep a very much prepared appearance per Organization appearance principles as portrayed in laid out rules
Should be a U.S. resident or have approval to work in the US as characterized by the Migration Change Demonstration of 1986
Should be something like 18 years old
Should have the option to agree with Organization participation principles as portrayed in laid out rules
Pay and Advantages
Serious market pay from $124,550 each year to $138,400 per year* relying upon capabilities and experience. For qualified Authority and individual patron jobs, extra open doors are accessible and granted at the circumspection of the organization.
Benefits you’ll adore
Fly for nothing, as an honor, on any open seat on every Southwest flight (your qualified wards as well)
Up to a 9.3% 401(k) Organization match, dollar for dollar, per check *
Potential for yearly Benefit Sharing commitment toward retirement – when Southwest benefits, you profit**
*Pay sum doesn’t ensure work for a specific timeframe.
**401(k) match commitments are dependent upon the arrangement’s vesting plan and material IRS limits
***ProfitSharing commitments are likely to plan’s vesting plan and are made at the watchfulness of the Organization.
Southwest Aircrafts is an Equivalent Open door Boss.
If it’s not too much trouble, print/save this set of working responsibilities since it won’t be accessible after you apply.
Southwest Airlines Customer Support Jobs (Remote, Work From Home)
Common Interview Questions
1. Tell me about yourself.
This question aims to understand your background, skills, and experience. Keep your answer brief and focus on aspects relevant to the job.
2. What are your strengths?
Highlight your skills and personal qualities that are beneficial for the job. Make sure to back them up with examples.
3. What are your weaknesses?
Choose a weakness that is not crucial for the role and explain how you’re working to improve it.
4. Why do you want to work for this company?
Research the company beforehand and explain how your skills and values align with their mission, culture, and goals.
5. Where do you see yourself in 5 years?
Discuss your long-term career goals, but also show flexibility and a willingness to grow with the company.
6. Why did you leave your last job?
Focus on the positive reasons for moving forward, such as seeking new challenges or opportunities for growth.
7. What motivates you?
Discuss what excites you about the role, such as challenges, problem-solving, or making an impact in your field.
8. Tell me about a time you faced a difficult situation at work and how you handled it.
Use the STAR method (Situation, Task, Action, Result) to explain a past experience where you solved a problem or overcame a challenge.
9. How do you prioritize your tasks?
Explain your time-management skills, including how you plan, organize, and prioritize tasks effectively.
10. How do you handle stress and pressure?
Describe strategies you use to stay calm and focused under pressure, like time management, prioritization, or taking short breaks.
11. What is your biggest professional achievement?
Highlight a notable accomplishment that aligns with the job you’re applying for. Be sure to quantify your success if possible.
12. Why should we hire you?
Focus on your skills, experience, and the value you can bring to the company. Tailor your response to the job description.
13. Tell me about a time you worked in a team.
Explain a situation where you collaborated with others and how you contributed to the team’s success.
14. How do you handle criticism?
Explain that you view constructive criticism as an opportunity to improve and grow professionally.
15. What are your salary expectations?
Do your research on industry standards and be ready to give a salary range based on your experience and qualifications.
16. Do you prefer working independently or as part of a team?
Highlight your flexibility. Explain that you can work both independently and collaboratively depending on the task.
17. How do you stay up-to-date with industry trends?
Discuss how you regularly read industry publications, attend seminars, or participate in online forums to stay informed.
18. What are your long-term career goals?
Discuss your aspirations while ensuring they align with the company’s growth opportunities.
19. How do you deal with tight deadlines?
Explain how you organize your tasks and manage your time to meet deadlines without compromising on quality.
20. Can you describe a time when you had to learn something new quickly?
Use an example where you had to acquire new skills or knowledge to complete a project or task successfully.
21. What do you know about our company?
Show that you have done research on the company by mentioning key facts, such as its mission, values, products, or recent accomplishments.
22. How do you handle conflict with a colleague?
Describe how you would approach conflict resolution by focusing on communication, understanding different perspectives, and finding solutions.
23. What makes you a good fit for this role?
Explain why your skills, experience, and values align with the role and the company’s needs.
24. How do you manage multiple projects simultaneously?
Discuss how you stay organized, set priorities, and track your progress when handling multiple tasks or projects.
25. Describe a time when you disagreed with a manager and how you handled it.
Show that you can respectfully disagree while still working towards a solution that benefits the team and the company.
26. What do you think are the most important skills for this job?
Identify key skills from the job description and explain why they are important to succeed in the role.
27. How do you ensure the quality of your work?
Describe how you double-check your work, ask for feedback, and make sure it meets standards and expectations.
28. What is your approach to problem-solving?
Explain your problem-solving process, from identifying the issue to brainstorming solutions and evaluating options.
29. What is your experience with [specific software or tool]?
Share your experience and proficiency with the software or tool in question. If you’re unfamiliar, mention your willingness to learn.
30. Can you describe a time when you showed leadership skills?
Provide an example where you took the initiative, motivated others, or led a team to achieve a goal.
31. What are your hobbies or interests?
Share activities you enjoy outside of work that help you maintain balance or skills that may be relevant to the job.
32. How do you manage work-life balance?
Discuss how you prioritize tasks, set boundaries, and make time for personal activities while maintaining productivity at work.
33. How do you handle repetitive tasks?
Explain how you stay motivated and maintain high-quality work even during repetitive or monotonous tasks.
34. What are the key factors in providing excellent customer service?
Discuss the importance of communication, problem-solving, empathy, and prompt resolution of issues.
35. What would you do if you encountered a difficult customer?
Describe how you would remain calm, listen to the customer’s concerns, and provide a solution to resolve the issue.
36. Tell me about a time when you had to make a quick decision.
Give an example where you had to make an informed decision under pressure and how it turned out.
37. How would you handle a situation where you had to work with someone you didn’t get along with?
Explain how you would maintain professionalism, find common ground, and focus on the goal despite personal differences.
38. What do you consider to be your biggest professional failure?
Choose a failure that taught you a valuable lesson and demonstrate how you applied that lesson to improve.
39. How do you evaluate your success in a project?
Explain how you measure the success of a project, including the completion of goals, meeting deadlines, and stakeholder satisfaction.
40. What makes you passionate about this field?
Share what excites you about the industry and why you are motivated to pursue a career in this area.
41. What is your management style?
Discuss your leadership approach, such as being collaborative, goal-oriented, or supportive of team members.
42. What would you do if you missed a deadline?
Explain how you would handle the situation, communicate with stakeholders, and ensure you make up for lost time.
43. How do you prioritize tasks in a high-pressure environment?
Discuss strategies you use to stay focused and productive when working under pressure, such as breaking tasks into smaller steps.
44. Can you work in a fast-paced environment?
Explain how you adapt to rapid changes and manage your workload effectively in a fast-paced setting.
45. Do you prefer to work with data or people?
Share your preference and explain why you are comfortable working with both, depending on the situation.
46. How do you handle failure?
Discuss how you view failure as a learning opportunity and describe how you analyze it to avoid similar situations in the future.
47. What skills would you like to improve on?
Identify skills you are working on improving and explain how they will benefit your career growth.
48. What are your thoughts on teamwork?
Discuss how you value collaboration and how you contribute to achieving team goals effectively.
49. What do you expect from your employer?
Share your expectations, such as growth opportunities, work-life balance, or a positive work culture.
50. Do you have any questions for us?
Always ask questions about the company, team culture, or specific job responsibilities to show your interest in the role.