POSITION SUMMARY
Sales, account management and business retention for Aetna products and services in support of profitable growth and other business objectives.
Leads and manages a team of Account Client Managers responsible for building strong personal and collaborative partnerships with an assigned book of business to achieve customer satisfaction and profitable growth.
Fundamental Components:
Ensures consistent service to constituents by monitoring performance measures and allocating staff resources to meet service expectations.
Implements appropriate processes to achieve service goals for the region.
Attracts, selects, and retains high-caliber, diverse talent. Develops, motivates, evaluates, and coaches staff on work procedures, renewal processes, proper call handling, and teamwork to deliver excellent constituent service.
Continually looks for opportunities to increase customer/broker satisfaction and team efficiency.
Leads process improvement initiatives to increase productivity and customer service. Consults with internal departments to explore options and resolve service issues in an effort to improve customer satisfaction.
Regularly provides updates to senior leadership on teams operational successes or improvement areas.
Exhibits the following Employee Behaviors
BACKGROUND/EXPERIENCE desired:
5
years sales and/or account management experience.
Strong account management and sales orientation.
EDUCATION
The highest level of education desired for candidates in this position is a Bachelor’s degree or equivalent experience.
ADDITIONAL JOB INFORMATION
Education and Certification Requirements
Bachelor’s degree desired or equivalent work experience.
Appropriate state licensure to sell insurance as required, subject to product sold.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Employment Type Regular Career Band Description Management
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.