Work from Home Customer Support Representative
Company: TTEC
Location: Remote (Work from Home)
Job Type: Full-time, Part-time
Are you passionate about providing exceptional customer service? Do you thrive in a remote work environment? Join our team at TTEC as a Work from Home Customer Support Representative and be part of a dynamic and supportive team dedicated to delivering outstanding customer experiences.
Key Responsibilities:
- Provide exceptional customer support via phone, email, and chat channels.
- Assist customers with inquiries, concerns, and technical issues related to products or services.
- Handle customer complaints and resolve issues in a professional and efficient manner.
- Utilize effective communication and problem-solving skills to address customer needs.
- Document all interactions accurately and thoroughly in the customer support system.
- Collaborate with team members and other departments to ensure seamless customer experiences.
- Adhere to company policies and procedures while delivering high-quality service.
Requirements:
- High school diploma or equivalent; college degree preferred.
- Prior customer service experience in a call center or remote environment is a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in basic computer applications and typing skills.
- Reliable internet connection and dedicated workspace at home.
- Flexible schedule availability, including evenings, weekends, and holidays.
Benefits:
- Competitive hourly rate with opportunities for performance-based bonuses.
- Comprehensive training program and ongoing support from team leaders.
- Work from the comfort of your own home with flexible scheduling options.
- Career advancement opportunities within the company.
- Health, dental, and vision insurance options for eligible employees.
- Paid time off and holiday pay.
- Employee assistance program for personal and professional support.
Join our team and become part of a company that values your dedication and provides opportunities for growth and development. Apply now to start your career as a Work from Home Customer Support Representative with TTEC!
