We are looking for a self-motivated individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for handling customer inquiries and providing timely and accurate responses via email on weekends only. You will also be expected to work on call cover. This position offers the flexibility to work remotely from home and provides the opportunity for a flexible work schedule. We offer a highly competitive salary compared to typical administrative roles however we expect a high level of achievement. I do not care if you are sat in your dressing down watching your favorite movie whilst replying to emails but you must ALWAYS get the job done.
You are expected to:
• Respond promptly and professionally to customer inquiries and concerns via email.
• Provide accurate information about our gambling services, promotions, and policies.
• Assist customers in troubleshooting issues and resolving complaints effectively.
• Maintain a high level of customer satisfaction through excellent communication and service.
• Collaborate with the team to develop and maintain a comprehensive understanding of our gambling products and services.
Requirements:
• Strong written communication skills with a keen eye for detail and grammar.
• Ability to work independently and efficiently in a remote environment.
• Familiarity with the gambling industry and related terminology is a plus.
• Experience in customer service or a similar role is preferred.
• Familiarity with WOOCOMMERCE
Skills:
• Excellent written communication skills.
• Ability to multitask and manage a high volume of emails effectively.
• Strong problem-solving skills and the ability to remain calm under pressure.
Qualities:
• Self-motivated and disciplined with the ability to work autonomously.
• A passion for providing exceptional customer service.
• Flexible and adaptable to changing priorities and tasks.
Benefits:
• Highly competitive pay compared to traditional administrative roles.
• Remote work flexibility, allowing you to work from the comfort of your home.
• Opportunities for professional growth and development within the company.
